How do I migrate from Freshdesk to LiveAgent?

LiveAgent's migration team handles the Freshdesk to LiveAgent migration for free. The process: (1) start a 30-day LiveAgent trial; (2) request the migration via the support team; (3) the team imports your tickets, customer records, knowledge base solution articles, and conversation history from Freshdesk; (4) you verify the data and complete the cutover. Freshdesk keeps handling live support until you redirect channels to LiveAgent.

What data is migrated from Freshdesk to LiveAgent?

The standard Freshdesk to LiveAgent migration imports tickets and ticket history, contact and company records, email/chat conversation history, solution articles (knowledge base), agent accounts, groups (mapped to LiveAgent departments), tags, and custom fields. Canned responses, automation rules (Dispatch'r, Supervisor, Observer), and SLA policies are recreated as LiveAgent automation rules during onboarding. The migration team confirms scope before starting.

How long does the Freshdesk to LiveAgent migration take?

Most Freshdesk migrations complete within a few business days. Smaller accounts (under 10,000 tickets) typically migrate in 1–2 days, while larger datasets with multi-year history and extensive solution articles may take a week or longer. The migration runs in the background while your team continues working in Freshdesk, so there is no service interruption.

Is the migration from Freshdesk to LiveAgent free?

Yes. The standard Freshdesk to LiveAgent migration is free for customers who sign up for a paid LiveAgent plan. The migration team handles the import, verification, and cutover at no additional cost. Custom migration scenarios with unusual data structures, very large multi-product setups, or deep custom apps may be quoted separately, but the standard import is included.

Will there be downtime during the Freshdesk migration?

No. LiveAgent's Freshdesk migration runs in parallel — your team keeps using Freshdesk for live support while historical data is imported and LiveAgent is configured in the background. Once the data is verified, you redirect support email, the chat widget, and other channels to LiveAgent. The cutover itself takes minutes.

Can I run Freshdesk and LiveAgent in parallel during migration?

Yes, and that is the recommended approach. Most teams overlap their Freshdesk and LiveAgent subscriptions for 2–4 weeks during migration: historical data is imported into LiveAgent, agents test the new workflow on a subset of channels, and once everyone is comfortable, full traffic moves to LiveAgent. After the cutover you can cancel Freshdesk.

Say goodbye to slow, subpar software

Name: Say goodbye to slow, subpar software
Uploaded: 2020-09-29T19:46:56Z
Description: Say goodbye to slow, subpar software

Switch to LiveAgent & we’ll migrate your data from Freshdesk for free.

No setup fee Customer service 24/7 No credit card required Cancel any time

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Import tickets from Freshdesk to LiveAgent

Use our Freshdesk migration plugin

You're only a few clicks away from transferring your Freshdesk data into LiveAgent. All you have to do is log in to your LiveAgent dashboard, and click the activation slider inside your plugins. The Freshdesk migration will only require your API key — no additional coding is necessary.

Learn more about Freshdesk migration

Data migration from one solution to another

Complimentary Freshdesk migration

Reach out to us via live chat or e-mail to let us know that you want to migrate your data from Freshdesk. We will securely migrate all your data free of charge. Meanwhile, you can sit back, relax, and enjoy a cup of coffee.

What you can migrate from Freshdesk

People

Easily migrate agents, admins, end users and customers.

Perks of migrating data from Freshdesk to LiveAgent

Stellar customer service

Our agents are ready to assist you with any of your problems 24/7.

Fully featured help desk solution

Our software offers over 179 help desk features, complemented by over 40 integrations.

Significant savings and ROI

LiveAgent offers the plans (Starter, Team, Business and Enterprise) and a 30-day free trial.

Multiple supported languages

LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.

Migrate from Freshdesk today

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

Special offer until November 22, 2026: up to 26% off Starter, Team and Business. You keep the price as long as you keep your plan.

Your agents

Starter

Per agent · up to 5 agents

Email, chat and AI for a small team getting started.

~~Regular price $19~~ $15 /agent/mo

Billed monthly · cancel anytime

$11/agent/mo billed annually

Your team (5): $75/mo · $900/yr

Start free trial

30 days free, no credit card. Start by Nov 22, 2026 to get this priceStart your trial by Nov 22, 2026 to get this price

How much you get

AI agents: 1
Departments: 10
Email accounts: 3
Live chat buttons: 2

Included

Email ticketing and contact forms

Live chat and chatbot

Knowledge base

All AI features

Single sign-on (SSO)

No social channels, call center or reporting

Team

Per agent · up to 15 agents

Every channel, call center and AI for a growing team.

~~Regular price $35~~ $26 /agent/mo

Billed monthly · cancel anytime

$22/agent/mo billed annually

Your team (5): $130/mo · $1,560/yr

Start free trial

30 days free, no credit card. Start by Nov 22, 2026 to get this priceStart your trial by Nov 22, 2026 to get this price

How much you get

AI agents: 5
Departments: 20
Email accounts: 10
Live chat buttons: 5

Included

Everything in Starter

Facebook, Instagram, X, Viber, WhatsApp, Telegram

Call center

Reporting, CSAT surveys and time reporting

SLA rules and custom roles

Business

Frequently asked questions

: LiveAgent's migration team handles the Freshdesk to LiveAgent migration for free. The process: (1) start a 30-day LiveAgent trial; (2) request the migration via the support team; (3) the team imports your tickets, customer records, knowledge base solution articles, and conversation history from Freshdesk; (4) you verify the data and complete the cutover. Freshdesk keeps handling live support until you redirect channels to LiveAgent.
: The standard Freshdesk to LiveAgent migration imports tickets and ticket history, contact and company records, email/chat conversation history, solution articles (knowledge base), agent accounts, groups (mapped to LiveAgent departments), tags, and custom fields. Canned responses, automation rules (Dispatch'r, Supervisor, Observer), and SLA policies are recreated as LiveAgent automation rules during onboarding. The migration team confirms scope before starting.
: Most Freshdesk migrations complete within a few business days. Smaller accounts (under 10,000 tickets) typically migrate in 1–2 days, while larger datasets with multi-year history and extensive solution articles may take a week or longer. The migration runs in the background while your team continues working in Freshdesk, so there is no service interruption.
: Yes. The standard Freshdesk to LiveAgent migration is free for customers who sign up for a paid LiveAgent plan. The migration team handles the import, verification, and cutover at no additional cost. Custom migration scenarios with unusual data structures, very large multi-product setups, or deep custom apps may be quoted separately, but the standard import is included.
: No. LiveAgent's Freshdesk migration runs in parallel — your team keeps using Freshdesk for live support while historical data is imported and LiveAgent is configured in the background. Once the data is verified, you redirect support email, the chat widget, and other channels to LiveAgent. The cutover itself takes minutes.
: Yes, and that is the recommended approach. Most teams overlap their Freshdesk and LiveAgent subscriptions for 2–4 weeks during migration: historical data is imported into LiveAgent, agents test the new workflow on a subset of channels, and once everyone is comfortable, full traffic moves to LiveAgent. After the cutover you can cancel Freshdesk.