It’s easy to switch to LiveAgent with our migration plugins. Migration plugins help you transfer all of your data from your previous help desk software, so you can start using LiveAgent almost immediately and without additional hassle.
We continually release new migration plugins to cover various software options that you can transfer your data from. These are easily accessible from your LiveAgent’s configuration panel. All you need to do is activate them and follow the instructions.
What kind of data can you transfer?
The data you can transfer between your current software and LiveAgent can vary but it’s the same in most cases.
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Call transfers take care of your calls. Attended transfers wait to terminate a call until it's picked up, rejected or simply not answered by another agent.
LiveAgent offers migration options for switching to their platform. They offer a complimentary concierge migration service and various migration plugins. The migration process can be initiated through the LiveAgent dashboard where the migration plugins only require a few pieces of authentication information. LiveAgent's plugins work by creating a unique ID for each migrated ticket and the progress can be monitored through various ways. Troubleshooting is available through the support team. Available migration plugins include Zendesk, Freshdesk, and JIRA ServiceDesk Data Migration.
LiveAgent offers a customer service software with multiple features including a customizable ticketing system, VoIP phone systems, and inbound call center software. It also allows for the easy transfer of ticket lists, knowledge bases, and live chats. The software has received high praise for its ease of use, reliability, and cost-effectiveness with pricing starting at $9/month/agent. LiveAgent offers a 14-day free trial and one-on-one demos to showcase its benefits. Additionally, it provides an option to export tickets in HTML or PDF format for easy printing, sharing, or saving.
LiveAgent is a highly recommended customer support tool with multiple language support and pricing starting at $9/month. It offers features like Live Chat, Call Center, Self-Service portal, and integrations with social media platforms. They also offer free data migration and support plugins for various software.