"Since we are using LiveAgent our response time improved by 60%. "
Say goodbye to slow, subpar software
Switch to LiveAgent & migrate your data from Genesys.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Genesys vs LiveAgent Comparison
| Feature | LiveAgent | Genesys |
|---|---|---|
| Ticketing | ✅ Yes | ✅ Yes |
| Live Chat | ✅ Yes | ✅ Yes |
| Call Center | ✅ Yes | ✅ Yes |
| Self-Service | ✅ Yes | ✅ Yes |
| ✅ Yes | ✅ Yes | |
| ✅ Yes | ✅ Yes | |
| ✅ Yes | ❌ No | |
| Viber | ✅ Yes | ❌ No |
| ✅ Yes | ✅ Yes | |
| Knowledge Base | ✅ Yes | ✅ Yes |
| Customer Forum | ✅ Yes | ❌ No |
| Automation and Rules | ✅ Yes | ✅ Yes |
| API | ✅ Yes | ✅ Yes |
| Interactive Voice Response (IVR) | ✅ Yes | ✅ Yes |
| Video Calls | ✅ Yes | ✅ Yes |
| Unlimited History | ✅ Yes | ✅ Yes |
| Unlimited Websites | ✅ Yes | ❌ No |
| Unlimited Chat Buttons | ✅ Yes | ✅ Yes |
| Unlimited Tickets/Mails | ✅ Yes | ✅ Yes |
| Unlimited Call Recording | ✅ Yes | ❌ No |
| Unlimited 24/7 Support | ✅ Yes | ❌ No |
Fastest live chat widget at your service
Migrate your conversations to LiveAgent live chat software. Create deeper customer relationships with a single button on your website. You can provide customer care on your websites with the fastest live chat widget on the market, with displayed speeds at 2.5 seconds. Have a look at the comparison of chat widgets or try it out and see for yourself. Increase customer engagement with proactive chat invitations, switch between chat windows and track customer interaction with analytics. Take advantage of the real-time typing view and provide a fast and consistent experience to your website visitors.
LiveAgent Product Tour
LiveAgent Product Tour
Let us help you migrate your data free of charge
Go ahead and try it out for free. Just click the button below and sign up. If you want a preview first, check this video to get a tour of LiveAgent. When you're ready, migrate your data manually.
Take a look at what you get besides live chat
More tools for a fair price
Live chatting is just one of the tools at your disposal when you choose LiveAgent. Take advantage of our ticketing system and connect your email address, set up a call center, and write articles for your knowledge base with custom branding. Get social and connect your Facebook, Twitter, and Instagram to cover all important channels where your clients spend time. All of this doesn't have to ruin your budget and you decide which tools and features you want do use.
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers."
Peter Komornik
CEO of Slido
Ready to start your migration?
If you want more information, make sure to check out our features page to see all of the great tools or find out about productivity tips and customer service in LiveAgent academy.
Starter
Per agent · up to 5 agents
Email, chat and AI for a small team getting started.
$19
/agent/mo
$19
Billed monthly · cancel anytime
$15 billed annually · save 21%
How much you get
AI agents
1
Departments
10
Email accounts
3
Live chat buttons
2
Included
Email ticketing and contact forms
Live chat and chatbot
Knowledge base
All AI features
Single sign-on (SSO)
No social channels, call center or reporting
Team
Per agent · up to 15 agents
Every channel, call center and AI for a growing team.
$35
/agent/mo
$35
Billed monthly · cancel anytime
$29 billed annually · save 17%
How much you get
AI agents
5
Departments
20
Email accounts
10
Live chat buttons
5
Included
Everything in Starter
Facebook, Instagram, X, Viber, WhatsApp, Telegram
Call center
Reporting, CSAT surveys and time reporting
SLA rules and custom roles
MOST POPULAR
Business
Per agent · any team size
More AI agents, departments and email accounts, plus MCP.
$59
/agent/mo
$59
Billed monthly · cancel anytime
$49 billed annually · save 17%
How much you get
AI agents
50
Departments
150
Email accounts
150
Live chat buttons
50
Included
Everything in Team
MCP server: connect your own AI tools to LiveAgent
LiveAgent branding removal
Audit log and department roles
Testimonials
What our existing customers say about us
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We love LiveAgent - it makes supporting our customers easy. "
"We love LiveAgent - it makes supporting our customers easy. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"We see LiveAgent as a great tool for communicating with customers. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We love LiveAgent - it makes supporting our customers easy. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"We see LiveAgent as a great tool for communicating with customers. "
"We see LiveAgent as a great tool for communicating with customers. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "