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Smartsupp vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Smartsupp
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
|
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
|
Smartsupp offers ticketing in plan for $18/agent/month.
|
| Live Chat
A real-time chat widget that you can place on any website.
|
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
|
Smartsupp offers Live Chat in plan for $18/agent/month.
|
| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
|
LiveAgent offers Call Center.
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Smartsupp doesn't offer Call Center.
|
| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
|
Smartsupp doesn't offer Self-Service.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Facebook integration.
|
Smartsupp doesn't offer a Facebook integration.
|
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
|
LiveAgent offers a Twitter integration.
|
Smartsupp doesn't offer a Twitter integration.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration.
|
Smartsupp doesn't offer an Instagram integration.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
|
LiveAgent offers a Viber integration.
|
Smartsupp doesn't offer a Viber integration.
|
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
|
LiveAgent offers knowledge base.
|
Smartsupp doesn't offer knowledge base.
|
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
|
LiveAgent offers customer forum.
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Smartsupp doesn't offer customer forum.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
|
LiveAgent offers automation and rules.
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Smartsupp doesn't offer automation and rules.
|
| API
A set of functions that allow different applications to work together.
|
LiveAgent offers API functions in Ticket plan for $15/agent/month.
|
Smartsupp offers API functions in plan for $18/agent/month.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
|
LiveAgent offers IVR features.
|
Smartsupp doesn't offer IVR features.
|
| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
|
LiveAgent offers video calls.
|
Smartsupp doesn't offer video calls.
|
| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
|
LiveAgent offers unlimited history.
|
Smartsupp doesn't offer unlimited history.
|
| Unlimited Websites
You can use the software on an unlimited number of websites.
|
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
|
Smartsupp offers unlimited websites in plan for $18/agent/month.
|
| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
|
LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
|
Smartsupp offers unlimited chat buttons in plan for $18/agent/month.
|
| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
|
Smartsupp offers unlimited tickets/mails in plan for $18/agent/month.
|
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
|
Smartsupp doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
|
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
|
Smartsupp offers unlimited 24/7 support in plan for $18/agent/month.
|
Free data transfer!
Feel free to contact our support specialists and discuss data migration with them! We will take care of all of your data for free. Meanwhile you can sit back and relax until you’re ready to use your new LiveAgent account.
Would you like to migrate on your own?
LiveAgent offers migration plugins for help desk softwares and we are currently working on a Smartsupp migration plugin. Stay tuned for more information.
What kind of data can I migrate from Smartsupp?
People
Migrate agents, admins, end users and customers with ease.
Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Tags
Migrate all your department and ticket tags.
Ready to migrate from Smartsupp to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We’re there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Choose your language
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Migrate your data from Smartsupp today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Ticket
For small businesses and professional marketers
Ticket+Chat
For medium-sized businesses and professional agencies
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from something else?
Migrate your data from any of the below-listed solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can you migrate from Smartsupp to LiveAgent?
To migrate from Smartsupp to LiveAgent, contact our customer service department or use a free plugin to transfer all the necessary data.
Why should you migrate to LiveAgent?
LiveAgent is customer service software that allows you to provide a stellar customer service experience right away. Moreover, the software includes channel reports that enable you to analyze and solve any arising issue instantly.
What does LiveAgent offer?
LiveAgent is help desk software that gathers emails, calls, live chats, and social media inquiries into one interface for efficient support. No need to switch between platforms. You can save time, additional costs and improve customer satisfaction immediately with LiveAgent.
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