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Zendesk Talk vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Zendesk Talk
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Zendesk Talk offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Zendesk Talk offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Zendesk Talk offers Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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Zendesk Talk offers Self-Service.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Zendesk Talk offers a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Zendesk Talk offers a Twitter.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Zendesk Talk offers an Instagram integration.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Zendesk Talk offers a Viber integration.
|
| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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Zendesk Talk offers a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Zendesk Talk offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Zendesk Talk offers customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Zendesk Talk offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Zendesk Talk offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Zendesk Talk offers IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Zendesk Talk doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited histor.
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Zendesk Talk offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Zendesk Talk offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Zendesk Talk offers unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Zendesk Talk offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Zendesk Talk offers unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Zendesk Talk offers unlimited 24/7 support.
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Free data transfer
Our support service members are ready to help you out with whatever you need so feel free to contact us! While we transfer your data, you can have a break and wait until you can use your new LiveAgent account and provide the best support to your customers.
Would you like to migrate on your own?
We are offering a migration plugin for Zendesk. Click here for more information!
What kind of data can I migrate from Zendesk Talk?
People
Migrate agents, admins, end users and customers with ease.
Ready to migrate from Zendesk Talk to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We’re there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Choose your language
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Migrate your data from Zendesk Talk today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from other software?
Migrate your data from any of the below-listed software solution providers for free. Make the switch today. We’ve got you covered.
Want to migrate from Lucep to LiveAgent?
Get LiveAgent software for help desk support with over 175 features and 40 integrations. Choose from free or paid plans with multiple language options.
Moving from Extend to LiveAgent?
LiveAgent offers customer service software and VoIP phone systems to improve brand reputation and customer relationships. It focuses on personal connections, exceptional experiences, and turning buyers into brand advocates for sustainable business growth.
Moving from Drift to LiveAgent?
LiveAgent offers customer service software and VoIP phone systems to improve customer relationships and reputation. It focuses on personal connections and exceptional experiences to sustain business growth.
LiveAgent is a valuable tool for communication, improving customer service and satisfaction, and increasing sales for various companies, including Huawei, BMW, Yamaha, and O2. It has helped businesses achieve their goals and enhance their response time, resulting in better support and increased customer conversion rates. Migrating to LiveAgent from other solutions has proven successful for many.
Looking to move from LiveChat to LiveAgent?
LiveAgent is praised by customers for speeding up communication, improving customer service, and boosting sales. It has been used by well-known companies such as Huawei and BMW. Migrating from other solutions is possible.
Social media marketing offers organizations the opportunity to reach a wider audience and gather insights, but comes with challenges like managing accounts and protecting brand reputation. LiveAgent provides customer service software and VoIP phone systems to improve marketing reputation and productivity levels. Building transformative relationships and turning satisfied buyers into brand advocates are crucial for sustainable business growth.
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