Say goodbye to slow, subpar software

Switch to LiveAgent & migrate your data from Novocall today.

  • ✓ No setup fee    
  • Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
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Moving from Novocall to LiveAgent?

The LiveAgent platform has all the tools you need to provide an excellent customer service experience. Our all-in-one ticketing system can handle emails, chats, social channels, call centers, and knowledge bases at a fair price.

We invite you to sample our help desk software for 30-days free. You will not be required to provide your credit card information. 

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  • Software Advice Best Customer Support 2023 badge
  • LiveAgent -SourceForge Summer 2023 Leader Award

Novocall vs LiveAgent comparison

Features Liveagent Novocall
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Novocall doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Novocall doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Novocall offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
Novocall doesn't offer Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Novocall doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Novocall doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Novocall doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Novocall doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Novocall offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Novocall doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Novocall doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Novocall offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Novocall doesn't offer API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Novocall doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Novocall doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Novocall doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Novocall offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Novocall doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Novocall doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Novocall offers unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Novocall offers unlimited 24/7 support.
Data migration from one solution to another

Migrate today

Connect your data to our customer center software and access our ticketing system, which handles emails, live chats, call centers, customer portals, knowledge base, and social media – Facebook, Twitter, Instagram, WhatsApp and Viber. Provide outstanding customer service across all channels with ease.

Would you like to migrate on your own?

Our staff is currently working on a migration plugin for Novocall. Stay tuned for more information!

Migrate data to LiveAgent on your own

What kind of data can I migrate from Novocall?

People

Migrate agents, admins, end users and customers with ease.

Tags

Migrate all your department and ticket tags.

Tickets

Migrate tickets, attachments, user fields, and ticket fields.

Ready to migrate from Novocall to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Customer providing review for service on mobile phone

Outstanding customer service

24/7 support from our agents. We’re there whenever you need us.

Ultimate omni-channel help desk software experience

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

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Increase savings and ROI

Get LiveAgent free forever or choose one of our three paid plans.

Multilingual support in LiveAgent

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from Novocall today

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW and Yamaha in providing world class support to your customers with the best ticketing system software on the market..

30 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month

Free

  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required
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