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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help desk software comparison
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Looking for a Novocall alternative?

Are you looking for a software that can do more than just phone calls? LiveAgent is the ultimate omnichannel help desk solution to help make your customer support better.

LiveAgent offers you plenty of communication channels, more than 175 features and over 40 integrations to help you provide the best customer support possible. 

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3 reasons why companies switch to LiveAgent

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Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Money Bag

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk

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Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Novocall vs LiveAgent at a glance

Features Liveagent Novocall
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Novocall doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Novocall doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
Novocall offers Call Center in plan for $25/agent/month.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
Novocall doesn't offer Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Novocall doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Novocall doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Novocall doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Novocall doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Novocall doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Novocall doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
Novocall offers automation and rules in plan for $25/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Novocall doesn't offer API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Novocall doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Novocall doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Novocall doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
Novocall offers unlimited websites in plan for $25/agent/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Novocall doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Novocall doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
Novocall offers unlimited call recording in plan for $25/agent/month.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
Novocall offers unlimited 24/7 support in plan for $25/agent/month.
smart phone calling

A powerful Novocall alternative

Bring your customer support to a higher level and provide your customers with the option to connect with you via multiple channels. Email, live chat, social media, call center and knowledge base are all included within one ultimate solution.

Everything is managed via a reliable ticket system, so every single communication you receive is sorted automatically. That way you can focus on the important and save time.

The fastest live chat

Live chat is an essential tool when it comes to providing customer support. It allows your customers to connect with your agents instantly from your website.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Provide support with lightning speed. 

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Book demo with LiveAgent

Call center support

If you don’t want to give up on call center, you don’t have to. LiveAgent allows you to set up your call center quickly and easily. You can connect it with your browser, phone or any other equipment of your choice.

There is no need for 3rd party providers, LiveAgent takes care of everything for you.

See why companies switch to LiveAgent

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

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Ready to switch to LiveAgent?

Switch to LiveAgent and give your customers more options when it comes to customer support. LiveAgent has three great pricing plans packed with useful tools, features and integrations to speed up your workflow. Have a look and decide which one suits you the best.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

What is the Novocall alternative?

LiveAgent is a Novocall alternative for customers that would like to provide excellent customer support across multiple channels, such as email, social media, live chat, forum, and more. LiveAgent is a customer service software that gathers inquiries, automates, and provides quick analysis through reports.

How can your business benefit from migrating to LiveAgent?

Since LiveAgent is a complete help desk solution, it gathers all the customer inquires into one place. Therefore, your agents do not have to switch between platforms to answer customers quickly. Consequently, it increases customer retention, improves CX, and reduces churn rate.

What data can you transition from Novocall to LiveAgent?

You can transition data such as customer information, agents, tickets, admins, and more.

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