Looking for a Novocall alternative?

Discover why LiveAgent is the best Novocall alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
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Help desk software comparison
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Fed up with your help desk software?

Are you looking for a software that can do more than just phone calls? LiveAgent is the ultimate omnichannel help desk solution to help make your customer support better.

LiveAgent offers you plenty of communication channels, more than 175 features and over 40 integrations to help you provide the best customer support possible. 

  • Software Advice Front Runner for Top Customer Service Software 2025
  • Capterra customer service shortlist badge 2025
  • GetApp category leaders in Customer service software
  • SourceForge Leader for winter 2025 badge award

Save more with LiveAgent

3 reasons why companies switch to LiveAgent

Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Novocall vs LiveAgent at a glance

FeatureLiveAgentNovocall
Feature
Ticketing
LiveAgent
✅Yes
Novocall
❌No
Feature
Live Chat
LiveAgent
✅Yes
Novocall
❌No
Feature
Call Center
LiveAgent
✅Yes
Novocall
✅Yes
Feature
Self-Service
LiveAgent
✅Yes
Novocall
❌No
Feature
Facebook
LiveAgent
✅Yes
Novocall
❌No
Feature
Twitter
LiveAgent
✅Yes
Novocall
❌No
Feature
Instagram
LiveAgent
✅Yes
Novocall
❌No
Feature
Viber
LiveAgent
✅Yes
Novocall
❌No
Feature
WhatsApp
LiveAgent
✅Yes
Novocall
✅Yes
Feature
Knowledge Base
LiveAgent
✅Yes
Novocall
❌No
Feature
Customer Forum
LiveAgent
✅Yes
Novocall
❌No
Feature
Automation and Rules
LiveAgent
✅Yes
Novocall
✅Yes
Feature
API
LiveAgent
✅Yes
Novocall
❌No
Feature
Interactive Voice Response (IVR) 
LiveAgent
✅Yes
Novocall
❌No
Feature
Video Calls
LiveAgent
✅Yes
Novocall
❌No
Feature
Unlimited History
LiveAgent
✅Yes
Novocall
❌No
Feature
Unlimited Websites
LiveAgent
✅Yes
Novocall
✅Yes
Feature
Unlimited Chat Buttons
LiveAgent
✅Yes
Novocall
❌No
Feature
Unlimited Tickets/Mails
LiveAgent
✅Yes
Novocall
❌No
Feature
Unlimited Call Recording
LiveAgent
✅Yes
Novocall
✅Yes
Feature
Unlimited 24/7 Support
LiveAgent
✅Yes
Novocall
✅Yes
smart phone calling

A powerful Novocall alternative

Bring your customer support to a higher level and provide your customers with the option to connect with you via multiple channels. Email, live chat, social media, call center and knowledge base are all included within one ultimate solution.

Everything is managed via a reliable ticket system, so every single communication you receive is sorted automatically. That way you can focus on the important and save time.

The fastest live chat

Live chat is an essential tool when it comes to providing customer support. It allows your customers to connect with your agents instantly from your website.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Provide support with lightning speed. 

Watch the website loading time
Book demo with LiveAgent -illustration

Call center support

If you don’t want to give up on call center, you don’t have to. LiveAgent allows you to set up your call center quickly and easily. You can connect it with your browser, phone or any other equipment of your choice.

There is no need for 3rd party providers, LiveAgent takes care of everything for you.

See why companies switch to LiveAgent

  • Roman Bosch
    It’s a pleasure to have a great portal that improves our customer service.
    Roman Bosch Partly
  • Christine Preusler
    LiveAgent empowers our agents to provide better, faster, and more accurate support.
    Christine Preusler HostingAdvice
  • Karl Dieterich
    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
    Karl Dieterich Covomo
  • Hendrik Henze
    We have been using LiveAgent since August and we are really satisfied with it.
    Hendrik Henze HEWO Internetmarketing
  • Razvan Sava
    Since we are using LiveAgent our response time improved by 60%.
    Razvan Sava Webmaster Deals
  • Taras Baca
    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
    Taras Baca XperienceHR
  • Andrej Ftomin
    I have to say, I have never experienced such a professional customer approach.
    Andrej Ftomin TAZAR Group
  • Matt Janaway
    We find LiveAgent to be the best live chat solution by far.
    Matt Janaway The Workplace Depot
  • Viviane Carter
    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
    Viviane Carter CSI Products
  • Christian Lange
    With LiveAgent we’re able to give our customers support wherever they are.
    Christian Lange Lucky-Bike
  • Jens Malmqvist
    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
    Jens Malmqvist Projure
  • Catana Alexandru
    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
    Catana Alexandru Websignal
  • Jan Wienk
    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
    Jan Wienk All British Casino
  • Allan Bjerkan
    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
    Allan Bjerkan Norske Automaten
  • Sissy Böttcher
    We like it because it is easy to use and offers great functionality, such as useful reporting features.
    Sissy Böttcher Study Portals
  • Peter Koning
    We love LiveAgent - it makes supporting our customers easy.
    Peter Koning TypoAssassin
  • Aranzazu F
    We like to offer our customers the best support experience. That’s why we chose LiveAgent.
    Aranzazu F Factorchic
  • Rick Nuske
    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
    Rick Nuske MyFutureBusiness
  • Vojtech Kelecsenyi
    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
    Vojtech Kelecsenyi 123-Nakup
  • Rafael Kobalyan
    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
    Rafael Kobalyan Betconstruct
  • Martin Drugaj
    We’ve been using LiveAgent since 2013. We can't imagine working without it.
    Martin Drugaj Atomer
  • Ivan Golubović
    It's a cost-effective solution that can help you with a large amount of support requests via different channels.
    Ivan Golubović AVMarket
  • Rustem Gimaev
    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
    Rustem Gimaev Antalya Consulting Language Center
  • Randy Bryan
    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
    Randy Bryan tekRESCUE
  • Timothy G. Keys
    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
    Timothy G. Keys Marietta Corporation
  • Mihaela Teodorescu
    The support team always responded promptly with quick to implement solutions.
    Mihaela Teodorescu eFortuna
  • Hilda Andrejkovičová
    It helps us categorize the nature of the tickets and statistically track what our clients need most.
    Hilda Andrejkovičová TrustPay
  • Alexandra Danišová
    We see LiveAgent as a great tool for communicating with customers.
    Alexandra Danišová Nay
  • Samuel Smahel
    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
    Samuel Smahel m:zone
  • David Chandler
    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
    David Chandler Volterman
man and woman winners-illustration

Ready to switch to LiveAgent?

Switch to LiveAgent and give your customers more options when it comes to customer support. LiveAgent has three great pricing plans packed with useful tools, features and integrations to speed up your workflow. Have a look and decide which one suits you the best.

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Stay closer to your customers and help them faster with LiveAgent.

Related Articles to Novocall alternative
LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now.

Integrations

Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.

LiveAgent plans start at $15/agent/mo and include email ticketing, live chat feature, knowledge base, and more. The full package is available at $69/agent/mo.

LiveAgent Pricing

Explore LiveAgent's affordable pricing plans starting at $15/agent/month. Powerful features, 30-day free trial, no credit card needed!"

Boost customer support with LiveAgent's all-in-one help desk software. Try free—no credit card needed! Live chat, ticketing & more!"

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Boost customer support with LiveAgent's all-in-one help desk software. Try free—no credit card needed! Live chat, ticketing & more!"

Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available.

Features

Explore LiveAgent's powerful multi-channel help desk features—ticketing, live chat, call center, and more. Boost support efficiency today!

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Join our community of happy clients and provide excellent customer support with LiveAgent.

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