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Help desk software comparison
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Fed up with your help desk software?

Are you looking for a software that can do more than just phone calls? LiveAgent is the ultimate omnichannel help desk solution to help make your customer support better.

LiveAgent offers you plenty of communication channels, more than 175 features and over 40 integrations to help you provide the best customer support possible. 

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3 reasons why companies switch to LiveAgent

Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Novocall vs LiveAgent at a glance

Features Liveagent Novocall
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Novocall doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Novocall doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Novocall offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
Novocall doesn't offer Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Novocall doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Novocall doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Novocall doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Novocall doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Novocall offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Novocall doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Novocall doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Novocall offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Novocall doesn't offer API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Novocall doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Novocall doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Novocall doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Novocall offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Novocall doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Novocall doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Novocall offers unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Novocall offers unlimited 24/7 support.
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A powerful Novocall alternative

Bring your customer support to a higher level and provide your customers with the option to connect with you via multiple channels. Email, live chat, social media, call center and knowledge base are all included within one ultimate solution.

Everything is managed via a reliable ticket system, so every single communication you receive is sorted automatically. That way you can focus on the important and save time.

The fastest live chat

Live chat is an essential tool when it comes to providing customer support. It allows your customers to connect with your agents instantly from your website.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Provide support with lightning speed. 

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Call center support

If you don’t want to give up on call center, you don’t have to. LiveAgent allows you to set up your call center quickly and easily. You can connect it with your browser, phone or any other equipment of your choice.

There is no need for 3rd party providers, LiveAgent takes care of everything for you.

See why companies switch to LiveAgent

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Ready to switch to LiveAgent?

Switch to LiveAgent and give your customers more options when it comes to customer support. LiveAgent has three great pricing plans packed with useful tools, features and integrations to speed up your workflow. Have a look and decide which one suits you the best.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

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Improve marketing with LiveAgent by tracking communication channels, managing tickets, and improving productivity with automation features. Get notified of new interactions and streamline customer support for better customer satisfaction. CEO Peter Komornik recommends LiveAgent for exceptional support.

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Print your Tickets in a printer-friendly version by LiveAgent's feature - Print tickets. Find out more in the article and watch our video.

Ticket export

LiveAgent offers a customer service software with multiple features including a customizable ticketing system, VoIP phone systems, and inbound call center software. It also allows for the easy transfer of ticket lists, knowledge bases, and live chats. The software has received high praise for its ease of use, reliability, and cost-effectiveness with pricing starting at $9/month/agent. LiveAgent offers a 14-day free trial and one-on-one demos to showcase its benefits. Additionally, it provides an option to export tickets in HTML or PDF format for easy printing, sharing, or saving.

Explore the best 18 free help desk software and ticketing systems of 2024. Enhance your customer service experience without breaking the bank.

Best 18 free help desk and ticketing software in 2024

LiveAgent is praised for its functionality, stability, and integration with social media. Users switched from Zendesk and other help desk systems for its affordability and excellent customer support.

Our support agents will gladly help you migrate your data from Novocall safely and effortlessly. Join LiveAgent today and provide better support.

Moving from Novocall to LiveAgent?

LiveAgent offers customer service software and VoIP phone systems to improve brand reputation and customer relationships. It focuses on personal connections, exceptional experiences, and turning buyers into brand advocates for sustainable business growth. It offers a 30-day free trial and is praised for speeding up communication, improving customer service, and boosting sales. It also offers significant savings, multiple language support, and various pricing plans. LiveAgent is a comprehensive help desk software with over 179 features and 40 integrations, and it is highly rated. It is a recommended alternative for businesses seeking to enhance customer experience. LiveAgent is a trusted help desk software with language adaptable widgets and multiple language support, with pricing starting at $9/month. It also offers a 30-day free trial. LiveAgent supports various communication channels, including email, live chat, call centers, customer portals, knowledge base, and social media – Facebook, Twitter, Instagram, WhatsApp, and Viber. It offers outstanding customer service 24/7 support from its agents and a ultimate help desk solution with more than 175 features and over 40 integrations. It provides language adaptable widgets, 43 different translations, and is free forever or with three paid plans. LiveAgent also offers a migration plugin for Novocall, allowing for the migration of agents, admins, end users, customers, department and ticket tags, tickets, and attachments.

LiveAgent customer service webinar focuses on multi-channel help desk solution. Live chat, ticketing software, live chat, built-in call center and much more are included. LiveAgent free trial is available for a limited time.

Learn all about LiveAgent with webinars

Learn about LiveAgent's multi-channel help desk solution, including ticketing software and live chat. Increase productivity and improve customer service. Try it now for free! No credit card required.

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