The right fit for agency business

Fully scalable, adaptable & customizable to your needs.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Used by
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30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Business background

Help desk software for agencies

Capture your client’s attention by dramatically reducing their operational tasks with LiveAgent, the most reviewed and #1 rated help desk software for SMBs in 2019. Stay closer to your business customers and help them grow faster with LiveAgent.

  • G2 badge for best ROI for enterprise summer 2022
  • SourceForge badge summer 2022 leader
  • FeaturedCustomers award badge for live chat software
  • Category leaders badge for 2022 from GetApp
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Scale-up without problems

Marketing, HR or web development agencies are usually the ones that are spread around the internet the most. Therefore it’s very easy to calculate ROI from streamlined customer service software solution. LiveAgent is heavily used by agencies for their own business development, making it very easy and quick to answer proposal request. They are also using it for their clients and from our experience, they are happy with how quick can LiveAgent be implemented.

Utilize live chat

Live chat was often considered to be only for big companies with a lot of requests. Not anymore. We are living in the era where everyone is demanding answers straight away and that’s where implementing live chat software can make your company successful.

Ready to switch to LiveAgent
Ultimate omni-channel help desk software experience

Merge your points of contact

Raise your hand if you like Gmail. Huh, all hands up? Well, make some space for universal inbox by LiveAgent and discover the power of centralized hub for your communication. Everything is sorted neatly by priority with its own ID and additional customer details. So, who likes universal inbox?

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions.

Happy customers are the best customers​

How will your agency benefit from implementing LiveAgent?

How will your agency benefit  from implementing LiveAgent?

Organize customer queries

Keep your universal inbox organized by automatically routing customer queries to appropriate departments and agents.

Organize customer queries

Save time and money

Save time and money by minimizing the number of tools you use to provide excellent customer service.

Save time and money

Keep satisfaction high

Ensure your customers are happy with your service by analyzing agent performance ratings on a regular basis.

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Keep an eye on multiple clients

LiveAgent is often used by agency businesses that manage their clients with built-in departments and they love to use the solution for the clients as well. Implementing multi-channel solution helps clients reducing spread around the internet, making it eyes to stay on the top of all the requests & past conversation with their customers and prospects.

Save time doing repetitive tasks

No more manual work and separated communication channels that makes it hard to stay on the top of the requests and daily administrative tasks. Whether you want to use LiveAgent for own communication with clients or to implement it for them, you will get rid of usual problem of operational overload caused by routine operational tasks. Solve these issues by using complex help desk solution with live chat, customer portal, forums or with advanced ticketing sequences.

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Increase your availability

Imagine offering higher availability with less time spent. It’s all possible now with the  implementation of LiveAgent into your clients processes. Optimize the workflow by harnessing the power of universal inbox, combining several communication channels and deploying advanced automations. The true multi-channel help desk software will give you in average 15 more hours per week, which you can utilize to focus on new clients and their needs. 

  • Increase your availability

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • Increase your availability

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • Increase your availability

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • Increase your availability

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • Increase your availability

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • Increase your availability

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • Increase your availability

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • Increase your availability

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

The most affordable help desk solution

LiveAgent’s free plan offers free knowledge base amongst other features. With paid plan, you can get even more still for a reasonable price.

14 Day Trial
No Credit Card required
and many more
$15 month

Ticket

  • Unlimited ticket history
  • Unlimited email addresses
  • Advanced reporting
  • Customer portal + forum
$29 month

Ticket+chat

  • Everything in Ticket, plus:
  • Unlimited chat buttons
  • Feedback management
  • Real time visitors monitor
$0 month

Free

  • 7 days ticket history
  • 1 chat button
  • 1 phone number
  • 1 email address

Save more with LiveAgent

Discover how to save more finances with our price calculator and choose the right help desk system for your customer support team.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

What is a help desk agent?

A help desk agent is an individual who handles customer service requests and provides support to them.

Does my agency need a help desk solution?

It depends on your preferences/needs. But, a help desk solution is a great way to handle customer support requests efficiently and effectively. It also allows you to create a knowledge base where customers can find answers to their questions even when your agents aren't available.

What is the biggest benefit of help desk software?

The biggest benefit of help desk software is the ability to handle numerous customers at the same time. It also allows you to handle customers faster, freeing up your employees for other tasks.

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