Fully scalable, adaptable & customizable to your needs.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
16×
Boost customer value
Make more sales by keeping your customers loyal to your brand.
Help desk software for agencies
Capture your client’s attention by dramatically reducing their operational tasks with LiveAgent, the most reviewed and #1 rated help desk software for SMBs in 2019. Stay closer to your business customers and help them grow faster with LiveAgent.
Scale-up without problems
Marketing, HR or web development agencies are usually the ones that are spread around the internet the most. Therefore it’s very easy to calculate ROI from streamlined customer service software solution. LiveAgent is heavily used by agencies for their own business development, making it very easy and quick to answer proposal request. They are also using it for their clients and from our experience, they are happy with how quick can LiveAgent be implemented.
Utilize live chat
Live chat was often considered to be only for big companies with a lot of requests. Not anymore. We are living in the era where everyone is demanding answers straight away and that’s where implementing live chat software can make your company successful.
Merge your points of contact
Raise your hand if you like Gmail. Huh, all hands up? Well, make some space for universal inbox by LiveAgent and discover the power of centralized hub for your communication. Everything is sorted neatly by priority with its own ID and additional customer details. So, who likes universal inbox?
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
How will your agency benefit from implementing LiveAgent?
Organize customer queries
Keep your universal inbox organized by automatically routing customer queries to appropriate departments and agents.
Save time and money
Save time and money by minimizing the number of tools you use to provide excellent customer service.
Keep satisfaction high
Ensure your customers are happy with your service by analyzing agent performance ratings on a regular basis.
Keep an eye on multiple clients
LiveAgent is often used by agency businesses that manage their clients with built-in departments and they love to use the solution for the clients as well. Implementing multi-channel solution helps clients reducing spread around the internet, making it eyes to stay on the top of all the requests & past conversation with their customers and prospects.
Save time doing repetitive tasks
No more manual work and separated communication channels that makes it hard to stay on the top of the requests and daily administrative tasks. Whether you want to use LiveAgent for own communication with clients or to implement it for them, you will get rid of usual problem of operational overload caused by routine operational tasks. Solve these issues by using complex help desk solution with live chat, customer portal, forums or with advanced ticketing sequences.
Increase your availability
Imagine offering higher availability with less time spent. It’s all possible now with the implementation of LiveAgent into your clients processes. Optimize the workflow by harnessing the power of universal inbox, combining several communication channels and deploying advanced automations. The true multi-channel help desk software will give you in average 15 more hours per week, which you can utilize to focus on new clients and their needs.
The most affordable help desk solution
LiveAgent’s free plan offers free knowledge base amongst other features. With paid plan, you can get even more still for a reasonable price.
Ticket
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
Ticket+chat
- Everything in Ticket, plus:
- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
All-Inclusive
- Everything in Ticket + chat, plus:
- Call center support
- Video call
- IVR
Free
- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
Save more with LiveAgent
Discover how to save more finances with our price calculator and choose the right help desk system for your customer support team.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What is a help desk agent?
A help desk agent is an individual who handles customer service requests and provides support to them.
Does my agency need a help desk solution?
It depends on your preferences/needs. But, a help desk solution is a great way to handle customer support requests efficiently and effectively. It also allows you to create a knowledge base where customers can find answers to their questions even when your agents aren't available.
What is the biggest benefit of help desk software?
The biggest benefit of help desk software is the ability to handle numerous customers at the same time. It also allows you to handle customers faster, freeing up your employees for other tasks.
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