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LiveChat vs LiveAgent comparison

Features	Liveagent Try the best customer support alternative for free! No credit card required.	LiveChat
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	LiveChat offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	LiveChat offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	LiveChat doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	LiveChat offers Self-Service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	LiveChat offers a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	LiveChat doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	LiveChat doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	LiveChat doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	LiveChat offers a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	LiveChat offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	LiveChat offers customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	LiveChat offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	LiveChat offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	LiveChat doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	LiveChat doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	LiveChat offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	LiveChat offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	LiveChat offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	LiveChat offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	LiveChat doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	LiveChat offers unlimited 24/7 support.

We'll transfer everything for free!

If you’re interested in transferring your data to LiveAgent, feel free to reach out to us. Our support team will gladly answer any of your questions and help you migrate your data. In the meantime, you can give yourself a break and wait until we take care of everything.

Want to handle it yourself?

LiveAgent supports migration plugins for various software and we also offer a migration plugin for LiveChat! Just log in to your LiveAgent account and find the plugin in configuration.

What kind of data can I migrate from LiveChat?

People

Migrate agents, admins, end users and customers with ease.

Tickets

Migrate tickets, attachments, user fields, and ticket fields.

Ready to migrate from LiveChat to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We’re there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

Increase savings and ROI

Get LiveAgent free forever or choose one of our three paid plans.

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from LiveChat today

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

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