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LiveChat vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
LiveChat
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing in Ticket plan for $15/agent/month.
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LiveChat offers ticketing in plan for $19/agent/month.
|
| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
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LiveChat offers Live Chat in plan for $19/agent/month.
|
| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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LiveChat doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
|
LiveChat offers Self-Service portal in plan for $19/agent/month.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
LiveChat offers a Facebook integration in plan for $19/agent/month.
|
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
|
LiveAgent offers a Twitter integration.
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LiveChat doesn't offer a Twitter integration.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration.
|
LiveChat doesn't offer an Instagram integration.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
|
LiveAgent offers a Viber integration.
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LiveChat doesn't offer a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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LiveChat offers knowledge base in plan for $19/agent/month.
|
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
|
LiveAgent offers customer forum in Ticket plan for $15/agent/month.
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LiveChat offers customer forum in plan for $19/agent/month.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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LiveChat offers automation and rules in plan for $19/agent/month.
|
| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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LiveChat offers API functions in plan for $19/month.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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LiveChat doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
|
LiveAgent offers video calls.
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LiveChat doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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LiveChat offers unlimited history in plan for $19/agent/month.
|
| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
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LiveChat offers unlimited websites in plan for $19/agent/month.
|
| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
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LiveChat offers unlimited chat buttons in plan for $19/agent/month.
|
| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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LiveChat offers unlimited tickets/mails in plan for $19/agent/month.
|
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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LiveChat doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
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LiveChat offers unlimited 24/7 support in plan for $19/agent/month.
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We'll transfer everything for free!
If you’re interested in transferring your data to LiveAgent, feel free to reach out to us. Our support team will gladly answer any of your questions and help you migrate your data. In the meantime, you can give yourself a break and wait until we take care of everything.
Want to handle it yourself?
LiveAgent supports migration plugins for various software and we also offer a migration plugin for LiveChat! Just log in to your LiveAgent account and find the plugin in configuration.
What kind of data can I migrate from LiveChat?
People
Migrate agents, admins, end users and customers with ease.
Tags
Migrate all your department and ticket tags.
Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Ready to migrate from LiveChat to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We’re there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Increase savings and ROI
Get LiveAgent free forever or choose one of our three paid plans.
Choose your language
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Migrate your data from LiveChat today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Ticket
For small companies and entrepreneurs
Ticket+Chat
The best fit for SMBs and large companies
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from different live chat software?
Migrate your data from any of the below-listed live chat solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can you migrate from LiveChat to LiveAgent?
To migrate from LiveChat to LiveAgent, feel free to contact our support for assistance or use a free migration plugin.
What data can you migrate from LiveChat to LiveAgent?
Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from LiveChat to LiveAgent.
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