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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Samanage doesn't offer ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Samanage doesn't offer Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Samanage doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
Samanage offers self-service portal in plan for $23/agent/month.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Samanage doesn't offer a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Samanage doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Samanage doesn't offer an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Samanage doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Samanage doesn't offer a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Samanage offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum in Ticket plan for $15/agent/month.
Samanage offers customer forum in plan for $23/agent/month.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
Samanage offers automation and rules in plan for $48/agent/month.
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Samanage offers API functions in plan for $84/agent/month.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Samanage doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Samanage doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
Samanage offers unlimited history in plan for $23/agent/month.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Samanage doesn't offer unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Samanage doesn't offer unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Samanage offers unlimited tickets/mails in plan for $23/agent/month.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Samanage offers unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Samanage offers unlimited 24/7 support.
Have a look at some perks you get when you make a switch to LiveAgent
24/7 support from our agents. We’re there whenever you need us.
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Migrate your data from any of the below-listed software solution providers for free. Make the switch today. We’ve got you covered.
Users have praised LiveAgent for its ability to send emails, attach files, and organize email flow more efficiently than ZenDesk. It also has great support and works well on mobile platforms, making it a preferred choice for many businesses.
LiveAgent is a reliable option for improving customer relationships and communication. It offers various features and integrations for businesses.
LiveAgent is a highly recommended customer support tool that improves communication and increases customer satisfaction and sales.
LiveAgent is a ticketing software that offers multi-channel communication, real-time chat, reporting/analytics, a self-service portal, SLA management, social media integration, ticket management, and workflow management. They also provide free data transfer and a migration plugin for Freshcaller.
Social media marketing allows organizations to reach a wider audience, engage with customers, and gather valuable insights. However, it requires managing accounts and protecting brand reputation. LiveAgent offers customer service software and VoIP phone systems to improve customer relationships and reputation. Integrating pre- and post-sale phases and addressing customer concerns is crucial for successful marketing. Personal connections, exceptional experiences, and turning satisfied buyers into brand advocates are key for sustainable business growth.
LiveAgent is a customer service software that improves response speeds, customer engagement, and loyalty. It offers various features and affordable pricing, making it a recommended alternative for businesses looking to enhance their customer experience.
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