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Samanage vs LiveAgent comparison

Features	Liveagent Try the best customer support alternative for free! No credit card required.	Samanage
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	Samanage doesn't offer ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	Samanage doesn't offer Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	Samanage doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.	Samanage offers self-service portal in plan for $23/agent/month.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	Samanage doesn't offer a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	Samanage doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	Samanage doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	Samanage doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	Samanage doesn't offer a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	Samanage offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum in Ticket plan for $15/agent/month.	Samanage offers customer forum in plan for $23/agent/month.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules in Ticket plan for $15/agent/month.	Samanage offers automation and rules in plan for $48/agent/month.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions in Ticket plan for $15/agent/month.	Samanage offers API functions in plan for $84/agent/month.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	Samanage doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	Samanage doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history in Ticket plan for $15/agent/month.	Samanage offers unlimited history in plan for $23/agent/month.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	Samanage doesn't offer unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	Samanage doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	Samanage offers unlimited tickets/mails in plan for $23/agent/month.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	Samanage offers unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	Samanage offers unlimited 24/7 support.

Transfer everything you need

Feel free to start a free LiveAgent trial to see what you’re getting. When you’re satisfied, bring over your data to LiveAgent and start providing amazing support via email, live chat, call center, social media, or customer portal with knowledge base.

Would you like to migrate on your own?

LiveAgent offers migration plugins for help desk softwares and we are currently working on a Samanage migration plugin. Stay tuned for more information.

What kind of data can I migrate from Samanage?

People

Migrate agents, admins, end users and customers with ease.

Tickets

Migrate tickets, attachments, user fields, and ticket fields.

Ready to migrate from Samanage to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We’re there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from Samanage today

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

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Migrating from other software?

Migrate your data from any of the below-listed software solution providers for free. Make the switch today. We’ve got you covered.

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