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Zoho Desk vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Zoho Desk
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing in Ticket plan for $15/agent/month.
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Zoho Desk offers ticketing in plan for $24/agent/month.
|
| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
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Zoho Desk offers Live Chat in plan for $61/agent/month.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
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Zoho Desk offers Call Center in plan for $49/agent/month.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service in Ticket plan for $15/agent/month.
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Zoho Desk offers Self-Service in plan for $24/agent/month.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Zoho Desk offers a Facebook integration in plan for $24/agent/month.
|
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Zoho Desk offers a Twitter integration in plan for $24/agent/month.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Zoho Desk offers an Instagram integration in plan for $24/agent/month.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Zoho Desk doesn't offer a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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Zoho Desk offers knowledge base in plan for $24/agent/month.
|
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
|
LiveAgent offers customer forum in Ticket plan for $15/agent/month.
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Zoho Desk offers customer forum in plan for $24/agent/month.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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Zoho Desk offers automation and rules in plan for $24/agent/month.
|
| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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Zoho Desk offers API functions in plan for $24/agent/month.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features in All-inclusive plan for $39/agent/month.
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Zoho Desk offers IVR features in plan for $61/agent/month.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls in All-inclusive plan for $39/agent/month.
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Zoho Desk offers video calls in plan for $24/agent/month.
|
| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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Zoho Desk offers unlimited history in plan for $24/agent/month.
|
| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Zoho Desk doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Zoho Desk doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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Zoho Desk offers unlimited tickets/mails in plan for $24/agent/month.
|
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
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Zoho Desk offers unlimited call recording in plan for $35/agent/month.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Zoho Desk doesn't offer unlimited 24/7 support.
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Free assisted Zoho Desk migration
Reach out to us via live chat or e-mail to let us know that you want to migrate your data from Zoho Desk into LiveAgent. We will securely migrate all your data free of charge. Meanwhile, you can sit back, relax, and enjoy a cup of coffee.
Plugin coming soon!
Our developers are working hard to provide a built-in migration plugin for Zoho Desk. Once the plugin is ready, you will be able to migrate your Zoho Desk data into LiveAgent by simply clicking the activation button in your LiveAgent dashboard. Stay tuned!
What kind of data can I migrate from Zoho Desk?
People
Easily migrate agents, admins, end users and customers.
Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Tags
Migrate all your department and ticket tags.
What you can enjoy once you migrate from Zoho Desk
Stellar customer service
Our agents are ready to assist you with any of your problems 24/7.
Fully featured help desk solution
Our software offers over 179 help desk features, complemented by over 40 integrations.
Multiple supported languages
LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.
Migrate your data from Zoho Desk today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Ticket
For small businesses and professional marketers
Ticket+Chat
For medium-sized businesses and professional agencies
Migrating from different help desk software?
Migrate your data from any of the below-listed help desk solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can I migrate from Zoho Desk to LiveAgent?
To migrate from Zoho Desk to LiveAgent, contact our customer support for help or use our migration plugin inside LiveAgent.
What data can you migrate from Zoho Desk to LiveAgent?
LiveAgent allows you to migrate most data such as contacts, tags, departments, attachments, user fields, etc.
How much does it cost to migrate data from Zoho Desk to LiveAgent?
LiveAgent doesn't charge any additional fees for migrating data from Zoho Desk.
Related Resources to Zoho Desk Migration
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