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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Zoho Desk offers ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Zoho Desk offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Zoho Desk offers Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service in Ticket.
Zoho Desk offers Self-Service.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Zoho Desk offers a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Zoho Desk offers a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Zoho Desk offers an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Zoho Desk doesn't offer a Viber integration.
A WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Zoho Desk offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Zoho Desk offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Zoho Desk offers customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Zoho Desk offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Zoho Desk offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Zoho Desk offers IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Zoho Desk offers video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Zoho Desk offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Zoho Desk doesn't offer unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Zoho Desk doesn't offer unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Zoho Desk offers unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Zoho Desk offers unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Zoho Desk doesn't offer unlimited 24/7 support.
Our developers are working hard to provide a built-in migration plugin for Zoho Desk. Once the plugin is ready, you will be able to migrate your Zoho Desk data into LiveAgent by simply clicking the activation button in your LiveAgent dashboard. Stay tuned!
Our agents are ready to assist you with any of your problems 24/7.
Our software offers over 179 help desk features, complemented by over 40 integrations.
LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Migrate your data from any of the below-listed help desk solution providers for free. Make the switch today. We’ve got you covered.
LiveAgent is a reliable option for improving customer relationships and communication. It offers various features and integrations for businesses.
LiveAgent improves conversion rates by increasing productivity, providing a universal inbox, and offering over 179 help desk features. Switch now to boost your business and save up to 16%.
LiveAgent is a highly recommended customer support tool that improves communication and increases customer satisfaction and sales.
LiveAgent is a customer service software that offers various tools and services to improve customer engagement and loyalty. It is trusted by companies like NASCAR and Forbes and provides features like live chat, call center support, and a customer portal. LiveAgent also offers a forever free account with easy sign-up and data migration options.
LiveAgent is a highly-rated help desk software trusted by major companies. It offers over 175 features, language support, and a free trial.
LiveAgent is a customer service software that offers various tools for improving customer engagement and loyalty. It is recommended by companies like Huawei and BMW for world-class support.
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