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Pure Chat vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Pure Chat
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
|
LiveAgent offers ticketing.
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Pure Chat doesn't offer ticketing.
|
| Live Chat
A real-time chat widget that you can place on any website.
|
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
|
Pure Chat offers Live Chat in plan for $49/month.
|
| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
|
LiveAgent offers Call Center.
|
Pure Chat doesn't offer Call Center.
|
| Self-Service
A feature that enables you to build a customer portal that your customers can rePure Chater for to access their past tickets and knowledge base content.
|
LiveAgent offers Self-Service portal.
|
Pure Chat doesn't offer Self-Service portal.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Facebook integration.
|
Pure Chat doesn't offer a Facebook integration.
|
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
|
LiveAgent offers a Twitter integration.
|
Pure Chat doesn't offer a Twitter integration.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration.
|
Pure Chat doesn't offer an Instagram integration.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
|
LiveAgent offers a Viber integration.
|
Pure Chat doesn't offer a Viber integration.
|
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
|
Pure Chat doesn't offer knowledge base.
|
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
|
LiveAgent offers customer forum.
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Pure Chat doesn't offer customer forum.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
|
LiveAgent offers automation and rules.
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Pure Chat doesn't offer automation and rules.
|
| API
A set of functions that allow different applications to work together.
|
LiveAgent offers API functions in Ticket plan for $15/agent/month.
|
Pure Chat offers API functions in plan for $49/month.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
|
LiveAgent offers IVR features.
|
Pure Chat doesn't offer IVR features.
|
| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
|
LiveAgent offers video calls.
|
Pure Chat doesn't offer video calls.
|
| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
|
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
|
Pure Chat offers unlimited history in plan for $49/month.
|
| Unlimited Websites
You can use the software on an unlimited number of websites.
|
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
|
Pure Chat offers unlimited websites in plan for $99/month.
|
| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
|
LiveAgent offers unlimited chat buttons.
|
Pure Chat doesn't offer unlimited chat buttons.
|
| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
|
Pure Chat offers unlimited tickets/mails in plan for $49/month.
|
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Pure Chat doesn't offer unlimited call recording.
|
| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
|
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
|
Pure Chat offers unlimited 24/7 support in plan for $49/month.
|
A complimentary data transfer
Reach out to us and discuss migrating your data from Pure Chat to LiveAgent. Our support agents will gladly answer any of your questions and handle your data transfer for you. In the meantime, you can give yourself a break while we handle everything.
Want to handle it yourself?
We are currently working on a Pure Chat migration plugin for LiveAgent. Stay tuned for more information.
What kind of data can I migrate from Pure Chat?
People
Migrate agents, admins, end users and customers with ease.
Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Tags
Migrate all your department and ticket tags.
Ready to migrate from Pure Chat to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We’re there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Choose your language
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Use LiveAgent for...
LiveAgent adapts to your company size and industry. We’ve been helping organizations of all sizes and types. Check what is their experience with using our solution.
Ticket
For small businesses and professional marketers
Ticket+Chat
For medium-sized businesses and professional agencies
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from other live chat software?
Migrate your data from any of the below-listed live chat solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can you migrate from Pure Chat to LiveAgent?
To migrate data, use a plugin or reach out to our customer support for further help.
What data can you migrate from Pure Chat to LiveAgent?
You can migrate data such as contacts, admins, attachments, tags, and more from Pure Chat to LiveAgent.
How much does the migration cost?
LiveAgent does not charge any extra fees for the Pure Chat migration.
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