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Moving from Bitrix24 to LiveAgent?
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Bitrix24 vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Bitrix24
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
|
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
|
Bitrix24 offers ticketing in plan for $49/month.
|
| Live Chat
A real-time chat widget that you can place on any website.
|
LiveAgent offers Live Chat in Ticket+Chat plan for $29/user/month.
|
Bitrix24 offers Live Chat in plan for $49/month.
|
| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
|
LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
|
Bitrix24 offers Call Center in plan for $49/month.
|
| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
|
LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
|
Bitrix24 offers self-service portal in plan for $49/month.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
Bitrix24 offers a Facebook integration in plan for $49/month.
|
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
|
LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
Bitrix24 offers a Twitter integration in plan for $49/month.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
Bitrix24 offers an Instagram integration in plan for $49/month.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
|
LiveAgent offers a Viber integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
Bitrix24 offers a Viber integration in plan for $49/month.
|
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
|
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
|
Bitrix24 offers knowledge base in plan for $49/month.
|
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
|
LiveAgent offers customer forum.
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Bitrix24 doesn't offer customer forum.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
|
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
|
Bitrix24 offers automation and rules in plan for $199/month.
|
| API
A set of functions that allow different applications to work together.
|
LiveAgent offers API functions in Ticket plan for $15/agent/month.
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Bitrix24 offers API functions in plan for $49/month.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
|
LiveAgent offers IVR features in All-inclusive plan for $39/agent/month.
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Bitrix24 offers IVR features in plan for $199/month.
|
| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
|
LiveAgent offers video calls in All-inclusive plan for $39/agent/month.
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Bitrix24 offers video calls in plan for $49/month.
|
| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
|
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
|
Bitrix24 offers unlimited history in plan for $49/month.
|
| Unlimited Websites
You can use the software on an unlimited number of websites.
|
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
|
Bitrix24 offers unlimited websites in plan for $49/month.
|
| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
|
LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
|
Bitrix24 offers unlimited chat buttons in plan for $49/month.
|
| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
|
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
|
Bitrix24 offers unlimited tickets/mails in plan for $99/month.
|
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
|
Bitrix24 offers unlimited call recording in plan for $49/month.
|
| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
|
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
|
Bitrix24 offers unlimited 24/7 support in plan for $49/month.
|
Free and safe data transfer
Contact us today either via live chat or at support@qualityunit.com and our support agents will discuss data transfer with you. You can sit back, relax and we will handle everything you need, so you can start using your new LiveAgent account as soon as possible.
Would you like to migrate on your own?
LiveAgent offers migration plugins and we are currently working on a Bitrix24 migration plugin. Stay tuned for more information.
What kind of data can you migrate from Bitrix24 to LiveAgent?
People
Migrate agents, admins, end users and customers with ease.
Tags
Migrate all your department and ticket tags.
Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Ready to migrate from Bitrix24t to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We’re there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Increase savings and ROI
Get LiveAgent free forever or choose one of our three paid plans.
Choose your language
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Migrate your data from Bitrix24 today!
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Ticket
For small companies and entrepreneurs
Ticket+Chat
The best fit for SMBs and large companies
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Looking to migrate from something else?
Migrate your data from any of the below-listed help desk solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can I migrate from Bitrix24 to LiveAgent?
To migrate from Bitrix24, feel free to contact LiveAgent, and we will happily assist you. However, if you would like to do it alone, you can do it with a migration plugin.
Why should you choose LiveAgent?
LiveAgent allows your customer service agents to provide prompt solutions to customer inquiries from one interface. Moreover, LiveAgent has analytics reports, integrations, task automation, customer portal, call center, live chat, and more!
Why should you migrate customer data?
The customer data/insights can help you improve the customer experience, increase sales, and create strong customer relationships.
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