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Crisp vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Crisp
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|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing in Ticket plan for $15/agent/month.
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Crisp offers ticketing in plan for $30/month.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat in Ticket+Chat plan for $29/user/month.
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Crisp offers Live Chat in plan for $30/month.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center in All-inclusive plan for $49/agent/month.
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Crisp offers Call Center in plan for $113/month.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
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Crisp offers self-service portal in plan for $113/month.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Crisp offers a Facebook integration in plan for $30/month.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Crisp offers a Twitter integration in plan for $30/month.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Crisp doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Crisp doesn't offer a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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Crisp offers knowledge base in plan for $113/month.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Crisp doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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Crisp offers automation and rules in plan for $113/month.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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Crisp offers API functions in plan for $30/month.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Crisp doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls in All-inclusive plan for $49/agent/month.
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Crisp offers video calls in plan for $30/month.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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Crisp offers unlimited history in plan for $30/month.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Crisp doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Crisp doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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Crisp offers unlimited tickets/mails in plan for $30/month.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Crisp doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
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Crisp offers unlimited 24/7 support in plan for $30/month.
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Transfer your data to LiveAgent
LiveAgent can back you up with its great ticketing system that supports email, live chat, call center, customer portal, knowledge base, and social media – Facebook, Instagram, Twitter, and Viber. Explore our fully featured solution and find out how it can improve your help desk.
Want to migrate your Crisp data yourself?
LiveAgent currently supports a number of migration plugins for various help desks. Crisp migration plugin is not on our list yet, so if you’re interested let us know and we’ll add it.
What kind of data can I migrate from Crisp?
People
Migrate agents, admins, end users and customers with ease.
Tags
Migrate all your department and ticket tags.
Migrating from Crisp to LiveAgent?
Below we’ve outlined the key perks our customers enjoy once they migrate their data from Crisp to LiveAgent.
Stellar customer service
Our agents are ready to assist you with any of your problems 24/7.
Fully featured help desk solution
Our software offers over 179 help desk features, complemented by over 40 integrations.
Significant savings and ROI
LiveAgent offers a forever free plan, as well as three other plans for bargain price.
LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.
Migrate your data from Crisp today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Ticket
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
Ticket+chat
- Everything in Ticket, plus:
- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
All-Inclusive
- Everything in Ticket + chat, plus:
- Call center support
- Video call
- IVR
Free
- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Want to migrate from a different live chat software?
Migrate your data from any of the below-listed live chat solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can you migrate from Crisp to LiveAgent?
Manual data migration is available anytime. We currently don't have a migration plugin available, but let us know if you're interested and we'll add it to our task list.
What data can you migrate from Crisp to LiveAgent?
Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from Crisp to LiveAgent.
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