LiveAgent offers an amazing ticketing system that can handle all important customer channels for a fair price. It’s fully featured, supports a large number of integrations and offers 24/7 customer support for every user. Switch today and experience the benefits.
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Features | Liveagent
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Crisp
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Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Crisp offers ticketing.
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Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Crisp offers Live Chat.
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Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Crisp offers Call Center.
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Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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Crisp offers self-service portal.
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Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Crisp offers a Facebook integration.
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Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Crisp offers a Twitter integration.
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Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Crisp doesn't offer an Instagram integration.
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Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Crisp doesn't offer a Viber integration.
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WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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Crisp offers a WhatsApp integration.
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Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Crisp offers knowledge base.
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Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Crisp doesn't offer customer forum.
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Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Crisp offers automation and rules.
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API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Crisp offers API functions.
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Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Crisp doesn't offer IVR features.
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Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Crisp offers video calls.
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Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Crisp offers unlimited history.
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Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Crisp doesn't offer unlimited websites.
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Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Crisp doesn't offer unlimited chat buttons.
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Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Crisp offers unlimited tickets/mails.
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Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Crisp doesn't offer unlimited call recording.
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Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Crisp offers unlimited 24/7 support.
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LiveAgent can back you up with its great ticketing system that supports email, live chat, call center, customer portal, knowledge base, and social media – Facebook, Instagram, Twitter, WhatsApp, and Viber. Explore our fully featured solution and find out how it can improve your help desk.
LiveAgent currently supports a number of migration plugins for various help desks. Crisp migration plugin is not on our list yet, so if you’re interested let us know and we’ll add it.
Migrate agents, admins, end users and customers with ease.
Migrate all your department and ticket tags.
Below we’ve outlined the key perks our customers enjoy once they migrate their data from Crisp to LiveAgent.
Our agents are ready to assist you with any of your problems 24/7.
Our software offers over 179 help desk features, complemented by over 40 integrations.
LiveAgent offers a forever free plan, as well as three other plans for bargain price.
LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Most Popular
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrate your data from any of the below-listed live chat solution providers for free. Make the switch today. We’ve got you covered.
Manual data migration is available anytime. We currently don't have a migration plugin available, but let us know if you're interested and we'll add it to our task list.
Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from Crisp to LiveAgent.
Migrating from HelpCrunch to LiveAgent?
Migrate from HelpCrunch to LiveAgent and access a help desk solution with fully-featured call center capabilities for a fair price. LiveAgent call center offers Interactive voice response, video calls, unlimited call recordings and much more. Start a free trial for 7 or 30 days with no credit card required and use your company email to get a 30-day trial for free.
Moving from Extend to LiveAgent?
LiveAgent is a multi-channel customer support software that offers a 14-day free trial with no setup fee and 24/7 customer service. Users can migrate their data from Extend and start a trial using a free email for 7 days or a company email for 30 days with no credit card required. Users can choose a name for their LiveAgent subdomain and sign up for a free account by accepting T&C and Privacy Policy.
Moving from Novocall to LiveAgent?
LiveAgent offers a platform that can handle emails, chats, social channels, call centers and knowledge bases for customer service. They invite you to sample their help desk software for 14-days free without requiring any credit card information. Additionally, users can get a 30 day trial for free by using their company email.
Moving from Drift to LiveAgent?
LiveAgent is offering a trial for businesses who want to switch from Drift to their ticketing system, integration support, and 24/7 customer service. No credit card is required and the trial can be cancelled at any time.
Moving from Chaport to LiveAgent?
LiveAgent is a help desk solution that connects multiple channels in one interface. Migrate from Chaport to LiveAgent and start gaining business benefits.
Looking to move from LiveChat to LiveAgent?
LiveAgent offers a free assisted migration from LiveChat and will transfer all data safely. A 7 or 30 day free trial is available with no credit card required. Users can choose a name for their LiveAgent subdomain and receive product updates and promotional offers.
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