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  • Customer service 24/7
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  • ✓ Cancel any time
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Switching from Help Scout to LiveAgent?

Importing your data from Help Scout to LiveAgent is a piece of cake. Either follow our and do it yourself, or contact us, and our technical support staff will be happy to migrate your data for you.

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Help Scout vs LiveAgent comparison

Features Liveagent Help Scout
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Help Scout offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Help Scout offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Help Scout doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Help Scout offers Self-Service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Help Scout offers a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Help Scout doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Help Scout doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Help Scout doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Help Scout offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Help Scout offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Help Scout doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Help Scout offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Help Scout offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Help Scout doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Help Scout doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Help Scout offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Help Scout offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Help Scout offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Help Scout doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Help Scout doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Help Scout doesn't offer unlimited 24/7 support.
Migrate data to LiveAgent on your own

Use our built-in migration plugin

You’re just a few clicks away from transferring your Help Scout data into LiveAgent.. All you have to do is log in to your LiveAgent dashboard, and click the activation slider inside your plugins. The Help Scout migration will only require your API key — no additional coding is necessary.

We're ready to assist you

Reach out to us via live chat or e-mail to let us know that you want to migrate your data from Help Scout. We will securely migrate your data free of charge. Meanwhile, you can sit back, relax, and enjoy a cup of coffee.

Data migration from one solution to another

What you can migrate from HelpScout

People

Easily migrate agents, admins, end users and customers.

Tags

Migrate all your department and ticket tags.

Tickets

Migrate tickets, attachments, user fields, and ticket fields.

Perks of migrating from HelpScout

Customer providing review for service on mobile phone

Stellar customer service

Our agents are ready to assist you with any of your problems 24/7.

Ultimate omni-channel help desk software experience

Our software offers over 179 help desk features, complemented by over 40 integrations.

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Significant savings and ROI

LiveAgent offers a forever free plan, as well as three other plans for bargain price.

Multilingual support in LiveAgent

Multiple supported languages

LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.

Migrate from Help Scout today

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

30 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month

Free

  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form
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