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Switching from Help Scout to LiveAgent?
Importing your data from Help Scout to LiveAgent is a piece of cake. Either follow our step-by-step guide and do it yourself, or contact us, and our technical support staff will be happy to migrate your data for you.
Help Scout vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Help Scout
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
|
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
|
Help Scout offers ticketing in plan for $25/month.
|
| Live Chat
A real-time chat widget that you can place on any website.
|
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
|
Help Scout offers Live Chat in plan for $25/agent/month.
|
| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
|
LiveAgent offers Call Center.
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Help Scout doesn't offer Call Center.
|
| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
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Help Scout offers Self-Service portal in plan for $25/agent/month.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
Help Scout offers a Facebook integration in plan for $25/agent/month.
|
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
|
LiveAgent offers a Twitter integration.
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Help Scout doesn't offer a Twitter integration.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration.
|
Help Scout doesn't offer an Instagram integration.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
|
LiveAgent offers a Viber integration.
|
Help Scout doesn't offer a Viber integration.
|
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
|
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
|
Help Scout offers knowledge base in plan for $25/agent/month.
|
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
|
LiveAgent offers customer forum.
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Help Scout doesn't offer customer forum.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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Help Scout offers automation and rules in plan for $25/agent/month.
|
| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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Help Scout offers API functions in plan for $25/month.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Help Scout doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Help Scout doesn't offer video calls.
|
| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
|
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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Help Scout offers unlimited history in plan for $25/agent/month.
|
| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
|
Help Scout offers unlimited websites in plan for $25/agent/month.
|
| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
|
LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
|
Help Scout offers unlimited chat buttons in plan for $25/agent/month.
|
| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
|
Help Scout doesn't offer unlimited tickets/mails.
|
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Help Scout doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
|
LiveAgent offers unlimited 24/7 support.
|
Help Scout doesn't offer unlimited 24/7 support.
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Use our built-in migration plugin
You’re just a few clicks away from transferring your Help Scout data into LiveAgent.. All you have to do is log in to your LiveAgent dashboard, and click the activation slider inside your plugins. The Help Scout migration will only require your API key — no additional coding is necessary.
We're ready to assist you
Reach out to us via live chat or e-mail to let us know that you want to migrate your data from Help Scout. We will securely migrate your data free of charge. Meanwhile, you can sit back, relax, and enjoy a cup of coffee.
What you can migrate from HelpScout
People
Easily migrate agents, admins, end users and customers.
Tags
Migrate all your department and ticket tags.
Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Perks of migrating from HelpScout
Stellar customer service
Our agents are ready to assist you with any of your problems 24/7.
Fully featured help desk solution
Our software offers over 179 help desk features, complemented by over 40 integrations.
Significant savings and ROI
LiveAgent offers a forever free plan, as well as three other plans for bargain price.
Multiple supported languages
LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.
Migrate from Help Scout today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Ticket
For small businesses and professional marketers
Ticket+Chat
For medium-sized businesses and professional agencies
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from different software?
Migrate your data from any of the below-listed software providers for free. Make the switch today. We’ve got you covered.
FAQ
How can you migrate from HelpScout to LiveAgent?
To migrate from HelpScout to LiveAgent, feel free to contact our support for assistance or use a free migration plugin.
What data can you migrate from HelpScout to LiveAgent?
Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from HelpScout to LiveAgent.
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