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HubSpot Service Hub vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
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HubSpot Service Hub
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|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing in Ticket plan for $15/agent/month.
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HubSpot Service Hub offers ticketing in plan for around $28/agent/month.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
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HubSpot Service Hub offers Live Chat in plan for around $28/agent/month.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center in All-inclusive plan for $49/agent/month.
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HubSpot Service Hub offers Call Center in plan for around $46/agent/month.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
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HubSpot Service Hub offers Self-Service portal in plan for around $28/agent/month.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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HubSpot Service Hub doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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HubSpot Service Hub doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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HubSpot Service Hub doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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HubSpot Service Hub doesn't offer a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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HubSpot Service Hub offers knowledge base in plan for around $90/agent/month.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum in Ticket plan for $15/agent/month.
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HubSpot Service Hub offers customer forum in plan for around $28/agent/month.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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HubSpot Service Hub offers automation and rules in plan for around $28/agent/month.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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HubSpot Service Hub offers API functions in plan for around $28/agent/month.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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HubSpot Service Hub doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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HubSpot Service Hub doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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HubSpot Service Hub offers unlimited history in plan for around $28/agent/month.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
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HubSpot Service Hub offers unlimited websites in plan for around $28/agent/month.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
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HubSpot Service Hub offers unlimited chat buttons in plan for around $28/agent/month.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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HubSpot Service Hub offers unlimited tickets/mails in plan for around $28/agent/month.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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HubSpot Service Hub doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
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HubSpot Service Hub offers unlimited 24/7 support in plan for around $28/agent/month.
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Migrate to LiveAgent
LiveAgent’s ticketing system can handle emails, call center, live chat, customer portal with knowledge base, and social media – Facebook, Instagram, Twitter, and Viber. Get access to every important customer channel and provide amazing support.
Request a built-in plugin migration
If you’d like to migrate your HubSpot Service Hub data into LiveAgent yourself, feel free to do so. Our developers are diligently working on creating migration plugins for a multitude of help-desk solutions. HubSpot’s Service Hub isn’t on our list yet, but if you’d like it to be, simply let us know!
What data can I migrate from HubSpot's Service Hub?
People
Easily migrate agents, admins, end users and customers.
Tags
Migrate all your department and ticket tags.
Ready to move from HubSpot's Service Hub?
Below we’ve outlined the key perks our customers enjoy once they migrate their data to LiveAgent.
Stellar customer service
Our agents are ready to assist you with any of your problems 24/7.
Fully featured help desk solution
Our software offers over 179 help desk features, complemented by over 40 integrations.
Significant savings and ROI
LiveAgent offers a forever free plan, as well as three other plans for bargain price.
Multiple supported languages
LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.
Migrate your data from HubSpot's Service Hub today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Ticket
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
Ticket+chat
- Everything in Ticket, plus:
- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
All-Inclusive
- Everything in Ticket + chat, plus:
- Call center support
- Video call
- IVR
Free
- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from different software?
Migrate your data from any of the below-listed software solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can you migrate from HubSpot Service Hub to LiveAgent?
To migrate from HubSpot Service Hub to LiveAgent, feel free to migrate data manually or let us know if you're interested in a migration plugin. It's not ready yet, but we can add it to our task list.
What data can you migrate from HubSpot Service Hub to LiveAgent?
Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from HubSpot Service Hub to LiveAgent.
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