We can help you migrate your data from any version of OTRS and help you install your new LiveAgent help desk software. Save your time and your files with help from our support team. Migrate into your new customer support solution today or try it free for 14 days.
Migrating from OTRS is easy with the LiveAgent migration plugin. This plugin is included in your installation of the LiveAgent help desk and it will import all of your tickets and other backup files from the source.
Alternatively, we can handle the migration for you and transfer your email tickets and other standard files. This will save you time while you get familiar with LiveAgent or just kick back and relax while we transfer everything.
Migrate all of your customer conversations into a single inbox
Import everything from the contact directory, OTRS users and agents
A complete backup of your tags to ensure your help desk operates correctly
Customer feedback from separate tickets handled by your agents
Streamline all customer queries into a centralized omnichannel agent desktop with our ticketing software. Assign tickets to different departments and agents, and organize each query according to tags, priority, or date received. View each customer’s problem resolution journey from start to finish, across different support channels, and in a context-rich format with our hybrid ticket stream.
Create and stylize your very own knowledge base using our WYSIWYG (What You See Is What You Get) editor. Create your own content full of relevant information and improve customer satisfaction by providing your customers with self-help tools such as how-to-articles, FAQs, or community forums. You can also set your own design to match your branding.
Start your free trial and use our migration plugin to transfer all of your data. In the meantime you can get familiar with our toolset while the migration process imports your data and tickets.
Ready to begin? Click the trial button and start your migration today.
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We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
We’re available on multiple dates