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Considering migration from OTRS?

We can help you migrate your data from any version of OTRS and help you install your new LiveAgent help desk software. Save your time and your files with help from our support team. Migrate into your new customer support solution today or try it free for 30 days.

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OTRS vs LiveAgent comparison

Features Liveagent OTRS
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
OTRS offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
OTRS offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
OTRS doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
OTRS offers self-service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
OTRS offers a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
OTRS offers a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
OTRS doesn't offer a Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
OTRS doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
OTRS doesn't offer a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
OTRS offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
OTRS doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
OTRS offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
OTRS offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
OTRS doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
OTRS doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
OTRS doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
OTRS doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
OTRS doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
OTRS doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
OTRS doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
OTRS offers unlimited 24/7 support.
Agents in Help desk software - LiveAgent

Data import with LiveAgent plugin

Migrating from OTRS is easy with the LiveAgent migration plugin. This plugin is included in your installation of the LiveAgent help desk and it will import all of your tickets and other backup files from the source.

Here's what you get under one roof when you migrate to LiveAgent

LiveAgent streamlines multiple customer service channels into one piece of software

Complimentary migration with help from us

Alternatively, we can handle the migration for you and transfer your email tickets and other standard files. This will save you time while you get familiar with LiveAgent or just kick back and relax while we transfer everything. 

Add an attachment in tickets - LiveAgent help desk feature

What kind of data can you migrate?


Migrate all of your customer conversations into a single inbox


Import everything from the contact directory, OTRS users and agents


A complete backup of your tags to ensure your help desk operates correctly

Provide relevant services with the right toolset

Connect all your social media accounts with our contact center software to improve agent productivity and keep your customer’s data secure. LiveAgent help desk software integrates with Instagram, Twitter, Facebook, Facebook Messenger, WhatsApp and Viber.

LiveAgent helpdesk software boasts the fastest live chat widget on the market. Convert website visitors to customers in a matter of seconds. Reach out proactively, offer personalized and knowledgeable help, and enjoy improved customer satisfaction while generating more sales.

Streamline all customer queries into a centralized omnichannel agent desktop with our ticketing software. Assign tickets to different departments and agents, and organize each query according to tags, priority, or date received. View each customer’s problem resolution journey from start to finish, across different support channels, and in a context-rich format with our hybrid ticket stream.

Create and stylize your very own knowledge base using our WYSIWYG (What You See Is What You Get) editor. Create your own content full of relevant information and improve customer satisfaction by providing your customers with self-help tools such as how-to-articles, FAQs, or community forums. You can also set your own design to match your branding.

Merge customer tickets in Help desk software - LiveAgent

Ready to migrate to your new customer service tool?

Start your free trial and use our migration plugin to transfer all of your data. In the meantime you can get familiar with our toolset while the migration process imports your data and tickets.

Ready to begin? Click the trial button and start your migration today.  

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