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Considering migration from OTRS?

We can help you migrate your data from any version of OTRS and help you install your new LiveAgent help desk software. Save your time and your files with help from our support team. Migrate into your new customer support solution today or try it free for 14 days.

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Agents in help desk software - LiveAgent

Data import with LiveAgent plugin

Migrating from OTRS is easy with the LiveAgent migration plugin. This plugin is included in your installation of the LiveAgent help desk and it will import all of your tickets and other backup files from the source.

Here's what you get under one roof when you migrate to LiveAgent

LiveAgent streamlines multiple customer service channels into one piece of software

Complimentary migration with help from us

Alternatively, we can handle the migration for you and transfer your email tickets and other standard files. This will save you time while you get familiar with LiveAgent or just kick back and relax while we transfer everything. 

Attachment in ticket

What kind of data can you migrate?

ticket thread

Tickets

Migrate all of your customer conversations into a single inbox

Contacts

People

Import everything from the contact directory, OTRS users and agents

Tags

Tags

A complete backup of your tags to ensure your help desk operates correctly

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Feedback

Customer feedback from separate tickets handled by your agents

Provide relevant services with the right toolset

Connect all your social media accounts with our contact center software to improve agent productivity and keep your customer’s data secure. LiveAgent help desk software integrates with Instagram, Twitter, Facebook, Facebook Messenger, and Viber.

LiveAgent helpdesk software boasts the fastest live chat widget on the market. Convert website visitors to customers in a matter of seconds. Reach out proactively, offer personalized and knowledgeable help, and enjoy improved customer satisfaction while generating more sales.

Streamline all customer queries into a centralized omnichannel agent desktop with our ticketing software. Assign tickets to different departments and agents, and organize each query according to tags, priority, or date received. View each customer’s problem resolution journey from start to finish, across different support channels, and in a context-rich format with our hybrid ticket stream.

Create and stylize your very own knowledge base using our WYSIWYG (What You See Is What You Get) editor. Create your own content full of relevant information and improve customer satisfaction by providing your customers with self-help tools such as how-to-articles, FAQs, or community forums. You can also set your own design to match your branding.

Merge helpdesk tickets

Ready to migrate to your new customer service tool?

Start your free trial and use our migration plugin to transfer all of your data. In the meantime you can get familiar with our toolset while the migration process imports your data and tickets.

Ready to begin? Click the trial button and start your migration today.  

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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