Proactive chat invitations

Engage your website visitors by inviting them to Live chat with your Agents. Setup Chat invitations for custom URLs on your website (e.g. your pricing page).

Invite visitors to Chat with you during the checkout process, build their purchase confidence, increase shopping experience and convert them into paying customers by having a real person chat with them. Easily setup a custom popout time for your Chat invitations.

LiveAgent also makes sure that it only invites visitors to chat when you have enough available Live chat representatives online.

Example of Chat invitation

Example of Chat invitation

Chat invitations allow you to target visitors browsing a specific part of your website with custom messages. We suggest optimizing Live chat invitations mainly for your pricing and feature pages.

Business Benefits of Chat Invitations

  • Customers who engage through proactive chat are more interested in purchasing than customers who do not Chat
  • Real time convenience to visitors
  • Live Chat increases conversions on average by 23%
  • Increased customer satisfaction
  • Competitive advantage
  • Provide customers immediate access to help

Knowledgebase resources

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