Proactive chat invitations

Engage your website visitors by inviting them to live chat with your agents. Proactive chat invitations can be set up to pop up on strategic URLs on your website (such as the pricing page) to ensure maximum engagement from customers.

Proactive chat invitations

Invite website visitors to chat with you during the checkout process, build their purchase confidence, improve their shopping experience, and convert them into paying customers–simply by giving them a real person to chat with. 

Proactive chat invitations

LiveAgent is an advanced system that ensures it only invites visitors to chat with your support agents when you have enough available live chat representatives online.

Business benefits of proactive chat invitations

  • Customers who engage in proactive chats are more interested in purchasing than customers who don’t
  • Real-time convenience to visitors
  • Live chat increases conversions by 23% on average
  • Increased customer satisfaction
  • Competitive advantage
  • Provide customers immediate access to help

Knowledgebase resources

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