A live chat button is an icon placed somewhere on your website that allows customers to communicate with customer support in real time. It enables your agents to quickly and effectively resolve customer inquiries. The live chat button can increase a company’s profit, customer satisfaction, customer retention, agent satisfaction, and many more.
You can customize your chat button to better fit your page and overall branding. In LiveAgent, you can even set up a chat button animation to grip your website visitor’s attention right off the bat. Live chat for website users can make the most of it by customizing the chat button.
If you would like to learn about other features to improve your customer service, check out help desk software.
Frequently asked questions
What is a chat button?
The live chat button is an icon that is on your website and allows your company's customers to contact customer support. Due to the fact that the live chat allows for real-time contact, we have a chance to respond quickly to our clients.
Where a chat button should be located?
Can you personalize the LiveAgent chat button?
Live chat allows you to quickly answer customer questions. The chat button that should be on your site should be adapted to it. In LiveAgent you have the option of personalizing the button. By going to the Configuration > Chat > Chat buttons tab and clicking create, you will see the possibility of creating a button. You can choose from the available styles: speech bubble, side, corner or built-in. You can also create your own by uploading an image or by writing your own code. In the next window you can change the text, position and colors of the buttons.
Expert note
Having a chat button on your website is crucial for real-time communication with customers, increasing customer satisfaction and trust in your brand. Customize the button to fit your page.
LiveAgent provides businesses with a chat button for customers to contact support in real time. The platform allows for personalization of the chat button. To add live chat to a website, choose a live chat provider, sign up for a free trial, add a live chat button, customize the widget, and enable proactive chat invitations. Train chat agents and choose the best chat plugin based on features, onboarding, customization, integrations, security, mobile compatibility, pricing, and support. Subscribe to LiveAgent's newsletter for updates and discounts.
Live chat is a flexible and popular tool for customer communication. Ready-to-use live chat scripts can help agents provide faster and more consistent service, interact with multiple visitors at once, and increase conversions. Use proactive chat invitations to engage with visitors, offer assistance with purchases, and recommend complementary products. Inquire about additional information and verify understanding in chat sessions, and use hold messages when necessary.
Free live chat software for your website
Live chat software on commercial websites not only provides quick response times but also allows for personalized conversations that build lasting relationships with customers. The ability to share rich media files and handle other business tasks while chatting with customers makes the sales process smoother and more efficient, resulting in increased customer retention and higher sales. Adopting live chat is a growing trend for businesses in all sectors and has been found to improve customer satisfaction and increase conversions, with free options available for businesses of all sizes. It is recommended to choose a solution based on the objectives and goals of the company, and LiveAgent's free and paid options provide an excellent solution for combining free live chat software with a help desk.
