Live chat button is an icon placed somewhere on your website that allows customers to communicate with the customer support in real-time. It enables your agents to quickly and effectively resolve customer inquiries. The live chat button can increase a company’s profit, customer satisfaction, customer retention, agent satisfaction, and many more.
If you would like to learn about other features to improve your customer service, check out a Help desk software.
Frequently asked questions
What is a chat button?
The live chat button is an icon that is on your website and allows your company's customers to contact customer support. Due to the fact that the live chat allows for real-time contact, we have a chance to respond quickly to our clients.
Where a chat button should be located?
The live chat button should be placed on every page of your website in a visible place. The client should have no problem finding it. Thanks to this, the client can get a quick answer to the question that bothers him.
Can you personalize the LiveAgent chat button?
Live chat allows you to quickly answer customer questions. The chat button that should be on your site should be adapted to it. In LiveAgent you have the option of personalizing the button. By going to the Configuration> Chat> Chat buttons tab and clicking create, you will see the possibility of creating a button. You can choose from the available styles: speech bubble, side, corner or built-in. You can also create your own by uploading an image or by writing your own code. In the next window you can change the text, position and colors of the buttons.