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Migrate from Gorgias to LiveAgent

Are you considering migration from your current help desk software to LiveAgent? Transfer your help desk record, contacts and more into your new help desk software and join LiveAgent community.

 

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Gorgias vs LiveAgent comparison

Features Liveagent Gorgias
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Gorgias offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Gorgias offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Gorgias offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Gorgias doesn't offer self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Gorgias offers a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Gorgias doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Gorgias offers an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Gorgias doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Gorgias offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Gorgias doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Gorgias doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Gorgias offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Gorgias offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Gorgias doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Gorgias doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Gorgias offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Gorgias doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Gorgias offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Gorgias doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Gorgias doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Gorgias offers unlimited 24/7 support.
Create self service portal in LiveAgent

Migrate from Gorgias to LiveAgent

If you would like to migrate your support team along with your inbox, history info, agent profiles, knowledge base record, filter data along with everything else into LiveAgent, feel free to do so with our free trial. Just click on the button below. 

What kind of data can you migrate from Gorgias?

People

Migrate your admin, agent profiles and customer profiles.

Tickets

Migrate your tickets along with your ticket history.

Tags

Migrate tags and departments.

Provide the best customer service

Gorgias does its job wonderfully but not every customer service solution is for everyone. Try support desk migration to LiveAgent and see if it’s the right fit for your support staff and if they can provide better customer experience with our customer service software.

LiveAgent offers a reliable toolset, plenty of support channels, useful features and plenty of integrations for your team members. Take advantage of integrations and features like Facebook, Instagram, Shopify, video calls, ticket history, live chat feature or knowledge base history. Join our community with great customer experience and jumpstart your migration project today.

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Benefits of data transfer to LiveAgent

Satisfaction prediction scores

Stellar customer service

24/7 customer support for new and existing customer, it won’t let you down when you need it

Web helpdesk icon

Online tools, features and integrations to make your support department an efficient support department.

Reports

Return on investment

Turn incoming calls from customers into return on investment. Great support means better sales.

Sandbox

Multiple supported languages

Your online support center can speak your language and the language of your customers.

increase availability

Ready for your help desk migration?

Try us out for free or migrate your data. Join LiveAgent’s happy customer community. 

Click the button below for a free trial or contact us if you’re interested in a migration plugin. We don’t have one yet but we will add it to our list. 

What our existing customers say about us

  • Partly

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • HostingAdvice.com

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • covomo

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • HEWO

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • WebMaster Deals

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

  • XperienceHR

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • TAZAR Group

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • The Workplace Depot

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • CSI Products

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Lucky Bike

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Projure

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • Websignal

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • All British Casino

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Norske Automaten

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Study Portals

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • TypoAssassin

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • Factorchic

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • MyFutureBusiness

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • 123 Nakup

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Betconstruct

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Atomer

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • tekRESCUE

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • TrustPay

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You Will Be in Good Hands!

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Get to know how to provide the best customer support for your future consumers online. LiveAgent can show you how to do it right.

Helpdesk software for E-commerce industry

LiveAgent offers customer service software with various features such as VoIP phone systems and help desk software. It emphasizes the benefits of quality customer service and provides integrations, a free trial, and pricing options. LiveAgent helps businesses improve their customer service and reputation.

LiveAgent combines excellent live chat, ticketing, and automation to provide exceptional support. Increase your sales with LiveAgent today.

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Helpdesk software for SaaS

LiveAgent is a customer service software that offers features like VoIP phone systems and help desk software. It emphasizes the benefits of quality customer service and provides information on LiveAgent's features. It also highlights the importance of meeting customer expectations and building strong relationships for loyalty and brand differentiation.

See why LiveAgent is the best alternative to Desk.com. Find out the benefits and sign up for a free 14-day, no strings attached trial today.

Looking for a better helpdesk software?

LiveAgent is a feature-rich customer service software that offers live chat, multi-brand support, and integration with social media channels. It also includes a knowledge base with customized articles to improve customer management and satisfaction.

Call centers are still an integral part of customer service. Learn how to make yours more efficient with LiveAgent's call center automation features.

Call center automation

Social media and digital channels are crucial for businesses to interact with customers. Help desk tools are essential for immediate responses and organizing customer responses. Integrating free help desk software is vital for attracting and retaining customers.

A callback function is an essential part of every contact center. Learn how to use it to generate more leads and business revenue.

Improve your call center workflow with our callback feature

LiveAgent offers customer service software and communication channels like chat, calls, video calls, and social media integration. Try it now.

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