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Features | Liveagent
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Gorgias
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Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Gorgias offers ticketing.
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Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Gorgias offers Live Chat.
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Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Gorgias offers Call Center.
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Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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Gorgias doesn't offer self-service portal.
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Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Gorgias offers a Facebook integration.
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Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Gorgias doesn't offer a Twitter integration.
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Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Gorgias offers an Instagram integration.
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Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Gorgias doesn't offer a Viber integration.
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WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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Gorgias offers a WhatsApp integration.
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Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Gorgias doesn't offer knowledge base.
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Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Gorgias doesn't offer customer forum.
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Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Gorgias offers automation and rules.
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API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Gorgias offers API functions.
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Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Gorgias doesn't offer IVR features.
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Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Gorgias doesn't offer video calls.
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Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Gorgias offers unlimited history.
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Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Gorgias doesn't offer unlimited websites.
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Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Gorgias offers unlimited chat buttons.
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Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Gorgias doesn't offer unlimited tickets/mails.
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Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Gorgias doesn't offer unlimited call recording.
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Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Gorgias offers unlimited 24/7 support.
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If you would like to migrate your support team along with your inbox, history info, agent profiles, knowledge base record, filter data along with everything else into LiveAgent, feel free to do so with our free trial. Just click on the button below.
Migrate tags and departments.
Gorgias does its job wonderfully but not every customer service solution is for everyone. Try support desk migration to LiveAgent and see if it’s the right fit for your support staff and if they can provide better customer experience with our customer service software.
LiveAgent offers a reliable toolset, plenty of support channels, useful features and plenty of integrations for your team members. Take advantage of integrations and features like Facebook, Instagram, Shopify, video calls, ticket history, live chat feature or knowledge base history. Join our community with great customer experience and jumpstart your migration project today.
24/7 customer support for new and existing customer, it won’t let you down when you need it
Online tools, features and integrations to make your support department an efficient support department.
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Click the button below for a free trial or contact us if you’re interested in a migration plugin. We don’t have one yet but we will add it to our list.
Roman Bosch
Partly
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HostingAdvice
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Covomo
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HEWO Internetmarketing
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TAZAR Group
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The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
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CSI Products
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
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Lucky-Bike
With LiveAgent we’re able to give our customers support wherever they are.
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Projure
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Websignal
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All British Casino
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Norske Automaten
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Study Portals
We like it because it is easy to use and offers great functionality, such as useful reporting features.
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TypoAssassin
We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
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MyFutureBusiness
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
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123-Nakup
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
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Betconstruct
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
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Atomer
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Ivan Golubović
AVMarket
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
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Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
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tekRESCUE
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna
The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay
We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
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Helpdesk software for E-commerce industry
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At a standstill? Increase sales with LiveAgent!
"Text marketing strategies can boost businesses by targeting customers through personalized, real-time communication."
LiveAgent is a customer service software that offers features like VoIP phone systems and help desk software. It emphasizes the benefits of quality customer service and provides information on LiveAgent's features. It also highlights the importance of meeting customer expectations and building strong relationships for loyalty and brand differentiation.
Looking for a better helpdesk software?
LiveAgent is a feature-rich customer service software that offers live chat, multi-brand support, and integration with social media channels. It also includes a knowledge base with customized articles to improve customer management and satisfaction.
Improve your call center workflow with our callback feature
LiveAgent offers customer service software and communication channels like chat, calls, video calls, and social media integration. Try it now.
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