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Moving from Tawk to LiveAgent?
If you’re planning to switch to LiveAgent and migrate your data from Tawk, reach out to us. Our support agents will gladly help you migrate your data for you – free of charge!
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Tawk vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Tawk
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
|
LiveAgent offers ticketing.
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Tawk offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
|
LiveAgent offers Live Chat.
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Tawk offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Tawk doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
|
LiveAgent offers Self-Service portal.
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Tawk doesn't offer self-service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Tawk doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
|
LiveAgent offers a Twitter integration.
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Tawk doesn't offer a Twitter integration.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Instagram integration.
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Tawk doesn't offer a Instagram integration.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Tawk doesn't offer a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Tawk offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Tawk offers customer forum.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Tawk doesn't offer automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Tawk offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Tawk doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Tawk doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Tawk offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Tawk offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Tawk offers unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Tawk offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Tawk doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
|
Tawk offers unlimited 24/7 support.
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We'll migrate your data for free
Relax and take a break while we take care of your data. It doesn’t cost you anything and your data gets transferred from Tawk to LiveAgent in no time. Reach out to us and discuss migration with our support specialists.
Would you like to migrate on your own?
We are currently working on a Tawk migration plugin. Stay tuned for more information.
What kind of data can I migrate from Tawk?
People
Migrate agents, admins, end users and customers with ease.
Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Tags
Migrate all your department and ticket tags.
Ready to migrate from Tawk to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We’re there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Choose your language
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Migrate your data from Tawk today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Ticket
For small businesses and professional marketers
Ticket+Chat
For medium-sized businesses and professional agencies
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Moving from something else?
Migrate your data from any of the below-listed solution providers for free. Make the switch today. We’ve got you covered.
FAQ
Why should you migrate from Tawk to LiveAgent?
If you are seeking to provide excellent customer assistance on multiple platforms, then you will greatly benefit from using LiveAgent. LiveAgent gathers all the communication and transforms it into so-called tickets. After that, it distributes customer inquiries to agents based on your preferences.
What data can you transfer from Tawk to LiveAgent?
LiveAgent allows you to transfer data such as attachments, tags, tickets, customer information, admins, agents, and more.
What are the benefits of transferring from Tawk to LiveAgent?
When you transfer to LiveAgent, you gain the ability to effectively answer all customer inquiries from one place. As a result, you will improve customer satisfaction, customer loyalty, and revenue.
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