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- ✓ Customer service 24/7
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LiveAgent offers a free Intercom migration fully executed by our technical support staff. Transferring your data from Intercom to LiveAgent is quick, secure, and free of charge. Migrate today!
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Intercom vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Intercom
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
|
LiveAgent offers ticketing.
|
Intercom offers ticketing.
|
| Live Chat
A real-time chat widget that you can place on any website.
|
LiveAgent offers Live Chat.
|
Intercom offers Live Chat.
|
| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
|
LiveAgent offers Call Center.
|
Intercom doesn't offer Call Center.
|
| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
|
LiveAgent offers Self-Service portal.
|
Intercom offers self-service portal.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Facebook integration.
|
Intercom offers a Facebook integration.
|
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
|
LiveAgent offers a Twitter integration.
|
Intercom offers a Twitter integration.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Instagram integration.
|
Intercom doesn't offer a Instagram integration.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
|
LiveAgent offers a Viber integration.
|
Intercom doesn't offer a Viber integration.
|
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
|
LiveAgent offers knowledge base.
|
Intercom offers knowledge base.
|
| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
|
LiveAgent offers customer forum.
|
Intercom offers customer forum.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
|
LiveAgent offers automation and rules.
|
Intercom offers automation and rules.
|
| API
A set of functions that allow different applications to work together.
|
LiveAgent offers API functions.
|
Intercom offers API functions.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
|
LiveAgent offers IVR features.
|
Intercom doesn't offer IVR features.
|
| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
|
LiveAgent offers video calls.
|
Intercom doesn't offer video calls.
|
| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
|
LiveAgent offers unlimited history.
|
Intercom doesn't offer unlimited history.
|
| Unlimited Websites
You can use the software on an unlimited number of websites.
|
LiveAgent offers unlimited websites.
|
Intercom offers unlimited websites.
|
| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
|
LiveAgent offers unlimited chat buttons.
|
Intercom doesn't offer unlimited chat buttons.
|
| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
|
LiveAgent offers unlimited tickets/mails.
|
Intercom offers unlimited tickets/mails.
|
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
|
LiveAgent offers unlimited call recording.
|
Intercom doesn't offer unlimited call recording.
|
| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
|
LiveAgent offers unlimited 24/7 support.
|
Intercom offers unlimited 24/7 support.
|
We'll happily migrate your data
Reach out to us via live chat or e-mail to let us know that you want to migrate your data from Intercom into LiveAgent. We will securely migrate all your data free of charge. Meanwhile, you can sit back, relax, and enjoy a cup of coffee.
Request a built-in migration plugin
If you’d like to migrate your Intercom data into LiveAgent yourself, contact us via live chat or email. Our developers are diligently working on creating migration plugins for a multitude of help-desk solutions. Intercom isn’t on the list yet, but if you’d like it to be, simply let us know!
What data can I migrate from Intercom?
People
Easily migrate agents, admins, end users and customers.
Tags
Migrate all your department and ticket tags.
Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Ready to migrate from Intercom?
Below we’ve outlined the key perks our customers enjoy once they migrate their data from Intercom to LiveAgent.
Stellar customer service
Our agents are ready to assist you with any of your problems 24/7.
Fully featured help desk solution
Our software offers over 179 help desk features, complemented by over 40 integrations.
Significant savings and ROI
LiveAgent offers a forever free plan, as well as three other plans for bargain price.
Multiple supported languages
LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.
Migrate your data from Intercom today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Ticket
For small businesses and professional marketers
Ticket+Chat
For medium-sized businesses and professional agencies
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from a different software?
Migrate your data from any of the below-listed software solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can you migrate from Intercom to LiveAgent?
To migrate from Intercom to LiveAgent, feel free to contact our support for assistance or use a free migration plugin.
What data can you migrate from Intercom to LiveAgent?
Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from Intercom to LiveAgent.
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