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Migrating from Teamwork Desk?

Migration from one customer support solution to another doesn’t have to be a tedious and difficult process. LiveAgent help desk offers a free migration service from Teamwork Desk.

Our customer support team can help you transfer your data and help you with the entire migration process. We’ll make sure all of your customer details, tickets, tags, and other data will get safely transferred and you can start using your LiveAgent right away. 

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TeamWork Desk vs LiveAgent comparison

Features Liveagent TeamWork Desk
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
TeamWork Desk offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
TeamWork Desk doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
TeamWork Desk doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
TeamWork Desk offers Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
TeamWork Desk doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
TeamWork Desk doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
TeamWork Desk doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
TeamWork Desk doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
TeamWork Desk doesn't offer a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
TeamWork Desk offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
TeamWork Desk doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
TeamWork Desk offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
TeamWork Desk offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
TeamWork Desk doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
TeamWork Desk doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
TeamWork Desk offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
TeamWork Desk doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
TeamWork Desk doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
TeamWork Desk doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
TeamWork Desk doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
TeamWork Desk offers unlimited 24/7 support.
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Complimentary assisted migration

Our customer service team will gladly help you with custom migration service from the start. We can transfer everything from the contact list, customers with ticket details, tags, and all of your feedback so you can focus on the important communication issues. 

What kind of data can you migrate?

Tickets

All of your communication and every ticket

Contacts and agents

Customers, contacts and your help desk agents

Tags

Tags containing important organization information

Would you like to do it on your own?

The migration plugin is one of the available export options for Teamwork Desk. It allows advanced users to handle the transfer of company documentation and all of the help desk data. All you need is to have your Teamwork Desk log-in details and API ready. 

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Migration to LiveAgent is simple

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Let us take you on a tour of LiveAgent

Our ticketing system will make sure you won’t find yourself drowning in email. Furthermore, it handles more than just that – it also covers all communication fromlive chat, knowledge base, call center and social media likeFacebook, TwitterandInstagram. You can also connect your Viber and WhatsApp account. Everything is supported by a variety ofadvanced features that make your workflows simpler. You can also take advantage of more than 140 integrations with other software to connect your entire workflow into one place.

Get familiar with our multi-channel ticketing system

LiveAgent streamlines multiple customer service channels into one piece of software

Ready to try it out?

Get to know LiveAgent and see its full capabilities in practice. Click the button below and start your free 30-day trial today, no strings attached and no credit card information required. 

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  • Partly

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

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    HostingAdvice

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    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

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    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

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    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

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    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

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    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

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    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

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    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

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    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

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    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

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    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

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    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

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    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

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    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

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    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

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    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

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    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

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    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

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    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

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    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

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    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

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    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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