To activate your Twitter integration, log in to your LiveAgent dashboard.
- Click configuration
- Click Twitter Accounts under Twitter.
- A popup window will show up. There you have to log in with your Twitter username and password and then click Authorize app.
- Once your LiveAgent is connected with Twitter, click on Edit to activate the account.
- In the next screen check the “Status” checkbox and click Save. This will make the account active and start fetching tweets.
What is Twitter?
Twitter is an American microblogging and social networking service on which users post and interact with messages known as “tweets”. Registered users can post, like, and retweet tweets, but unregistered users can only read them.
How can I use it?
Now you can define your own list of queries – monitoring tweets generated on Twitter. Here are a couple of examples of how to search for specific tweets and turn them into tickets:
| Example | Finds tweets… |
|---|---|
| twitter search | containing both “twitter” and “search”. This is the default operator |
| “happy hour” | containing the exact phrase “happy hour” |
| love OR hate | containing either “love” or “hate” (or both) |
| beer -root | containing “beer” but not “root” |
| #haiku | containing the hashtag “haiku” |
| from:twitterapi | sent from the user @twitterapi |
| to:twitterapi | sent to the user @twitterapi |
| place:opentable:2 | about the place with OpenTable ID 2 |
| place:247f43d441defc03 | about the place with Twitter ID 247f43d441defc03 |
| @twitterapi | mentioning @twitterapi |
| superhero since:2011-05-09 | containing “superhero” and sent since date “2011-05-09” (year-month-day). |
| twitterapi until:2011-05-09 | containing “twitterapi” and sent before the date “2011-05-09”. |
| movie -scary 🙂 | containing “movie”, but not “scary”, and with a positive attitude. |
| flight 🙁 | containing “flight” and with a negative attitude. |
| traffic ? | containing “traffic” and asking a question. |
| hilarious filter:links | containing “hilarious” and with a URL. |
| news source:tweet_button | containing “news” and entered via the Tweet Button |
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