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Contact groups

Sorting contacts into various groups can be highly beneficial for your time and work management. Contact groups can be created and customized to your needs, therefore you can create categories of customers with various interests, people who use specific products, or more. Create contact groups according to your needs and manage your help desk more efficiently.

Contact groups help you manage and sort your business Contacts in an easy way. They can be simple words or combinations of words you can add to Contacts or Companies. Contact groups provide you with a way to add more data about each Contact and then act on that data.

Contact groups allow you to:

  • Sort your business Contacts
  • Add multiple Contacts to one group
  • Assign multiple Contact groups to one Contact
  • Assign specific Rules
  • Assign specific Time Rules
  • Assign specific SLA Rules
  • Browse Tickets, Contacts and Companies by Contact groups

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