Contact groups

Contact groups help you manage and sort your business Contacts in an easy way. Contact groups are simply words or combinations of words you can add to Contacts or Companies. Contact groups provide you with a way to add more data about each Contact and then act on that data.

Contact groups allow you to:

• Sort your business Contacts
• Add multiple Contacts to one group
• Assign multiple Contact groups to one Contact
• Assign specific Rules
• Assign specific Time Rules
• Assign specific SLA Rules
• Browse Tickets, Contacts and Companies by Contact groups