Customer service and help desk software isn’t only about answering questions.You are making a repeated first impression constantly, which either creates satisfaction or bad impression. The way you are communicating is the visible and controllable part of the process, but the customers don’t care about your technological debt.
Your business owns website, phone line, provides articles, manages social media channels and owns multiple business email addresses you can barely remember. It’s very easy to get lost and miss few of the questions from your prospects, which decrease your brand reputation.
You have to use modern technology in 21st century. If you are running your email from desktop client and share it with your team, your chance for failures is significantly higher. By implementing LiveAgent, all your communication will fly inside one place and you can restrain access for concrete channels according to your preference.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
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