Creating a good first impression online can improve your marketing and sales efforts. However, doing so can be a challenge without the right tools.
Does this sound familiar? Are you struggling to stay on top of customer queries? Are your social channels flooded with comments and messages that you can’t make sense of?
If you answered yes, it might be time to invest in help desk software.
The modern-day customer is a tech-savvy individual that isn’t afraid to make a thorough audit of your business. Prior to purchasing products, customers check out your website, social media accounts, and reviews posted online.
The key to success? Acknowledge and respond to all queries posted online — regardless of the channel used (Instagram, Facebook, Twitter, etc.)
When your social channels are flooded with unanswered comments, it looks unprofessional. To improve your marketing image, it’s necessary to answer both positive and negative social mentions.
How? With the help of an advanced help desk software. It tracks all customer interactions and streamlines them into a single shared inbox.
We offer concierge migration services from most of the popular help desk solutions.
Determine which communication channels receive the most tickets, and monitor the service that your customers are receiving.
Get notified every time you receive a new comment, direct message, email, or phone call right inside of LiveAgent.
Utilize features like automation rules, a built-in CRM, call center, internal chat, and more. These tools will help you assist your customers better, and save you precious time.
LiveAgent’s built-in CRM will help you provide swift, knowledgeable, and personalized responses to each customer, regardless of the channel they use to contact you.
Follow your customer’s problem resolution journey through different channels while staying in the same hybrid ticket stream.
It doesn’t matter if the customer sent you an email, followed up with a phone call, and ended the conversation through Twitter. LiveAgent makes sense of it all.
Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. LiveAgent’s got you covered.
Stay in touch with your colleagues and be more productive on the go! With LiveAgent’s mobile apps you have the option to resolve, transfer, and respond to tickets and chats, use pre-set filters to organize your tickets, and see the tags, notes, and departments associated with every ticket.
LiveAgent’s robust reporting and data analytics features will help you improve and finetune your existing marketing and customer service strategies.
Having a complete overview of where your tickets are coming from, how long they take to answer, and who answers them will enable you to bridge the gap between the service you’re providing and the service your customers expect.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
Second to none. Considering the vast amount of functionality LiveAgent provides, our offer is a steal. Try LiveAgent today.
Ideal for small to medium sized businesses
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