Need to improve your marketing reputation?

Creating a good first impression online can improve your marketing and sales efforts. However, doing so can be a challenge without the right tools.

Does this sound familiar? Are you struggling to stay on top of customer queries? Are your social channels flooded with comments and messages that you can’t make sense of?

If you answered yes, it might be time to invest in help desk software.

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Creation of marketing strategies

How to improve your marketing strategies

The modern-day customer is a tech-savvy individual that isn’t afraid to make a thorough audit of your business. Prior to purchasing products, customers check out your website, social media accounts, and reviews posted online.

The key to success? Acknowledge and respond to all queries posted online — regardless of the channel used (Instagram, Facebook, Twitter, etc.)

Have a bad reputation?

When your social channels are flooded with unanswered comments, it looks unprofessional. To improve your marketing image, it’s necessary to answer both positive and negative social mentions.

How? With the help of an advanced help desk software. It tracks all customer interactions and streamlines them into a single shared inbox.

Improve bad reputation of your business
Ultimate omni-channel help desk software experience

Help desk software to the rescue

LiveAgent will improve your marketing and sales efforts in no time. Here’s what you can look forward to once you implement a help desk software into your daily workflow — and that’s just the tip of the iceberg.

Improve marketing    A secure, shared, universal inbox

Improve marketing    Improved productivity

Improve marketing    Improved customer satisfaction

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions.

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How will your marketing improve with LiveAgent?

Watch eye

Complete overview of service

Determine which communication channels receive the most tickets, and monitor the service that your customers are receiving.

Email received in inbox

Say bye to lost & unanswered tickets

Get notified every time you receive a new comment, direct message, email, or phone call right inside of LiveAgent.

Growing trend of increased productivity

Improve productivity levels

Utilize features like automation rules, a built-in CRM, call center, internal chat, and more. These tools will help you assist your customers better, and save you precious time.

3 stars feedback

Improve customer satisfaction

LiveAgent’s built-in CRM will help you provide swift, knowledgeable, and personalized responses to each customer, regardless of the channel they use to contact you.

Complete ticket history from start to finish

Follow your customer’s problem resolution journey through different channels while staying in the same hybrid ticket stream.

It doesn’t matter if the customer sent you an email, followed up with a phone call, and ended the conversation through Twitter. LiveAgent makes sense of it all.

Ticket stream

Which social channels are integrated with LiveAgent?

Facebook

Facebook

LiveAgent is integrated with Facebook and Facebook Messenger. All direct messages, comments, and mentions of your brand will be automatically pushed into your universal inbox.

Twitter

Twitter

LiveAgent’s Twitter integration enables users to monitor brand mentions, specific keywords, and retweets.

Instagram

Instagram

With our Instagram integration, you can reply to all comments on your photos, and tagged mentions of your brand.

Viber

Viber

Segment and broadcast messages to your followers with our Viber integration.

Multilingual support included

Multilingual software translations

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. LiveAgent’s got you covered.

Apps for customer service on the go

Stay in touch with your colleagues and be more productive on the go! With LiveAgent’s mobile apps you have the option to resolve, transfer, and respond to tickets and chats, use pre-set filters to organize your tickets, and see the tags, notes, and departments associated with every ticket.

Now available on the App Store, and Google Play store.

The fastest live chat on the market
Smart analytics and reports

Robust reporting system & more

LiveAgent’s robust reporting and data analytics features will help you improve and finetune your existing marketing and customer service strategies.

Having a complete overview of where your tickets are coming from, how long they take to answer, and who answers them will enable you to bridge the gap between the service you’re providing and the service your customers expect.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Other features to look forward to

Tags

Tags, departments

Automatically organize incoming tickets into appropriate departments and mark them with tags so you can see the contents of each ticket at a glance.

Live chat bubbles

Native live chat

Use LiveAgent’s native live chat functionality to chat with customers in real-time, or chat with co-workers internally while solving customer queries.

Call center

Built-in call center

Create complex IVR trees, route calls, or enable your customers to request callbacks. Video chatting is also supported, both internally and with customers.

Knowledge base

Knowledge base builder

Build a stunning knowledge base or customer portal filled with FAQs, articles, videos, forums, suggestion boxes, and more.

Reasons why companies switch to LiveAgent

“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

Why is LiveAgent the right tool to improve your marketing?

Most reviewed and number 1

Most reviewed and #1 rated

LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.

Preferred by 21k businesses

Preferred by 21K businesses

Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.

Packed with features

Packed with 180+ features

With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.

Cloud based and secure help desk

Cloud-based and secure

Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.

Price to value ratio?

Second to none. Considering the vast amount of functionality LiveAgent provides, our offer is a steal. Try LiveAgent today.

Package Name

Ticket+chat

Ideal for small to medium sized businesses

$29 /mo
Package Name

All-Inclusive

Ideal for businesses of all sizes and large corporations

$39 /mo

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

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