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Improve marketing with help of LiveAgent.

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Use case scenarios

Need to improve your marketing reputation?

Creating a good first impression online can improve your marketing and sales efforts. However, doing so can be a challenge without the right tools.

Does this sound familiar? Are you struggling to stay on top of customer queries? Are your social channels flooded with comments and messages that you can’t make sense of?

If you answered yes, it might be time to invest in help desk software.

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Creation of marketing strategies

How to improve your marketing strategies

The modern-day customer is a tech-savvy individual that isn’t afraid to make a thorough audit of your business. Prior to purchasing products, customers check out your website, social media accounts, and reviews posted online.

The key to success? Acknowledge and respond to all queries posted online — regardless of the channel used (Instagram, Facebook, Twitter, etc.)

Have a bad reputation?

When your social channels are flooded with unanswered comments, it looks unprofessional. To improve your marketing image, it’s necessary to answer both positive and negative social mentions.

How? With the help of an advanced help desk software. It tracks all customer interactions and streamlines them into a single shared inbox.

Improve bad reputation of your business
Ultimate omni-channel help desk software experience

Help desk software to the rescue

LiveAgent will improve your marketing and sales efforts in no time. Here’s what you can look forward to once you implement a help desk software into your daily workflow — and that’s just the tip of the iceberg.

A secure, shared, universal inbox

Improved productivity

Improved customer satisfaction

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions.

How will your marketing improve with LiveAgent?

Complete overview of service

Determine which communication channels receive the most tickets, and monitor the service that your customers are receiving.

Say bye to lost & unanswered tickets

Get notified every time you receive a new comment, direct message, email, or phone call right inside of LiveAgent.

Improve productivity levels

Utilize features like automation rules, a built-in CRM, call center, internal chat, and more. These tools will help you assist your customers better, and save you precious time.

Complete ticket history from start to finish

Follow your customer’s problem resolution journey through different channels while staying in the same hybrid ticket stream.

It doesn’t matter if the customer sent you an email, followed up with a phone call, and ended the conversation through Twitter. LiveAgent makes sense of it all.

Ticket stream

Which social channels are integrated with LiveAgent?

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Facebook

LiveAgent is integrated with Facebook and Facebook Messenger. All direct messages, comments, and mentions of your brand will be automatically pushed into your universal inbox.

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Twitter

LiveAgent’s Twitter integration enables users to monitor brand mentions, specific keywords, and retweets.

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Instagram

With our Instagram integration, you can reply to all comments on your photos, and tagged mentions of your brand.

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Viber

Answer customer messages with ease with our Viber integration.

Multilingual support in LiveAgent

Multilingual software translations

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. LiveAgent’s got you covered.

Apps for customer service on the go

Stay in touch with your colleagues and be more productive on the go! With LiveAgent’s mobile apps you have the option to resolve, transfer, and respond to tickets and chats, use pre-set filters to organize your tickets, and see the tags, notes, and departments associated with every ticket.

Now available on the App Store, and Google Play store.

The fastest live chat on the market
Smart analytics and reports

Robust reporting system & more

LiveAgent’s robust reporting and data analytics features will help you improve and finetune your existing marketing and customer service strategies.

Having a complete overview of where your tickets are coming from, how long they take to answer, and who answers them will enable you to bridge the gap between the service you’re providing and the service your customers expect.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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Other features to look forward to

Tags, departments

Automatically organize incoming tickets into appropriate departments and mark them with tags so you can see the contents of each ticket at a glance.

Native live chat

Use LiveAgent’s native live chat functionality to chat with customers in real-time, or chat with co-workers internally while solving customer queries.

Built-in call center

Create complex IVR trees, route calls, or enable your customers to request callbacks. Video chatting is also supported, both internally and with customers.

Reasons why companies switch to LiveAgent

Why is LiveAgent the right tool to improve your marketing?

Most reviewed and number 1

Most reviewed and #1 rated

LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.

Preferred by 21k businesses

Preferred by 21K businesses

Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.

Packed with features

Packed with 180+ features

With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.

Cloud based and secure help desk

Cloud-based and secure

Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.

Price to value ratio?

Second to none. Considering the vast amount of functionality LiveAgent provides, our offer is a steal. Try LiveAgent today.

30 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month

Free

  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form
Related Articles to Improve marketing
Improve your customer service through advanced help desk features that help you personalize communications and provide fast responses to your customers.

Need to improve your customer service?

Customer service is crucial for businesses. It involves providing support before, during, and after a purchase. To improve service, measure customer satisfaction and consider using tools like LiveAgent for efficient and effective support. With its advanced automation and integrations, LiveAgent is the top-rated help desk software for small businesses.

Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately.

Checklists

Checklists for various business needs, from call centers to marketing and customer service. Ensure compliance and success with these detailed guides.

How do you ensure your customers maintain loyal to your brand? The answer lies in utilizing effective customer engagement strategies for improved retention.

Effective customer engagement strategies to improve retention

Effective customer engagement strategies are crucial for improving customer retention. With proactive interactions and personalized experiences, businesses can build loyal relationships and increase customer lifetime value. Using social media, communication tools, and encouraging testimonials are effective ways to achieve this. These strategies lead to better customer retention, shorter sales cycles, increased marketing efficiency, and brand differentiation.

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