LiveAgent is a complete customer care software which allows your company to interact with its customers on a personal level. It combines all of your communication channels – email, live chat, calls, and social media into a shared company inbox, and provides an all-in-one help desk solution.
LiveAgent integrates with tons of third party applications (40+) such as Weebly, Squarespace, or Nicereply. The newest app to join the integration list in the next LiveAgent update is Viber, a cross-platform voice over IP and instant messaging software. Increasing customer satisfaction with Viber customer service has never been easier.
We’ve compiled a list of the integration’s core features, to give you an idea how using Viber for customer service can improve your team’s productivity and increase customer satisfaction. LiveAgent’s Viber help desk software integration will be capable of:
The above mentioned Viber core features can greatly benefit your business, no matter the size of your company or the industry you’re in. Whether you’re a customer success manager, a support specialist or a CEO hoping to better your brand through smart software, you’ll find value in a Viber integrated customer service software. Here are some questions you may ask yourself that we have the answer to:
Once the Viber integration is live in our next update, you can activate it by following these steps:
All good salesmen know that keeping a customer is easier (and cheaper!) than acquiring a new one. So why not improve your customer support and prevent churn with the right customer service software? The right software should be flexible enough to meet your business needs and have useful features to improve your customer service. That’s where LiveAgent comes in. Almost no other help desk solution offers more than 175+ useful features at such a low price. In addition, LiveAgent is one of the only help desk software which is integrated with Viber. Let’s compare LiveAgent with the competition. You’ll see for yourself.
LiveAgent is a European based, customer-focused company helping businesses grow since 2004. The main motivation of the company is to create the best customer service software. Try LiveAgent today. We provide a free 14-day trial, with no credit card input required. If you fall in love, all you have to do is choose a paid plan at the end of your trial. From then on, you pay as you go. No contracts.
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” – Harrison, GetApp
“We moved to LiveAgent from ZenDesk… and wouldn’t go back…” -Aaron,G2C
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