Ticket fields

Ticket fields are custom fields that are typically used to gather more information about your Tickets. LiveAgent allows you to create unlimited custom Ticket fields.

Ticket fieldsTicket fields

ExampleWhen a customer reaches out to you about a problem with her or his order. By saving the Order ID in a custom Ticket field, you can save time by having this information available right in the Ticket information box.

When answering or editing a Ticket you can add more information to it by adding new Ticket fields with your own text.

Adding ticket fieldsAdding ticket fields

Adding new ticket fieldAdding new ticket field

Ticket field: Order ID added to ticketTicket field: Order ID added to ticket

Knowledgebase resources

Learn how to setup Ticket fields

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