Ticket fields

Ticket fields are custom fields that are typically used to gather more information about your Tickets. LiveAgent allows you to create unlimited custom Ticket fields.

Ticket fields


When a customer reaches out to you about a problem with her or his order. By saving the Order ID in a custom Ticket field, you can save time by having this information available right in the Ticket information box.

When answering or editing a Ticket you can add more information to it by adding new Ticket fields with your own text.

Adding ticket fields

Adding ticket fields inside the ticket setting

Ticket field – Order ID added to ticket

Knowledgebase resources

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