What is a ticket detail?
After clicking on the Ticket ID in the Ticket Thread, the Ticket Details pops out. Ticket detail provides additional information about ticket such as subject, custom fields, recipients, note, time report and attachments.
Frequently asked questions
What is a ticket detail?
The ticket detail is data about the incoming ticket.
How can you access a ticket detail?
Click on the ticket ID to access ticket details. Then we are shown data about a specific ticket.
What information does a ticket detail consist of?
The ticket detail consists of, among others with subject, recipient name, personal note, time report, attachments and custom fields.