What is a ticket detail?
Every good help desk that contains a ticketing tool should offers the option to view a ticket detail. After clicking on the Ticket ID in the Ticket Thread, the Ticket Details pops out. A ticket detail is an essential part of a help desk ticketing tool because it captures important information such as the customer’s contact details, the nature of the problem, any previous interactions or attempts to resolve the issue, and any additional notes or attachments related to the ticket. Having this information allows agents to understand the context and history of the ticket, which enables them to provide more personalized support. Therefore, the ticket detail is an important component that ensures efficient ticket management and enables support teams to deliver high-quality service to their customers. If you’re using LiveAgent and you’re utilizing integrations, you will be able to access some of their functionality in the ticket details.
Frequently Asked Questions
What is a ticket detail?
The ticket detail is data about the incoming ticket.
How can you access a ticket detail?
Click on the ticket ID to access ticket details. Then we are shown data about a specific ticket.
What information does a ticket detail consist of?
The ticket detail consists of, among others with subject, recipient name, personal note, time report, attachments and custom fields.
Expert note
<p>Effective management of ticket details is crucial for quick resolution of customer issues. Utilizing a reliable ticket system will streamline communication and improve customer satisfaction.</p>
Customers praise LiveAgent for its prompt support team, categorization of tickets, chat options, and improvement in customer service. They claim it is a great tool that beats other options in terms of price and functionality, empowering agents to provide better support and increasing customer satisfaction and sales. LiveAgent is also commended for its ease of use, reporting features, and time-saving capabilities for email management. Overall, it is considered a reliable and cost-effective solution for efficient customer service.
LiveAgent is praised for its ease of use, reliability, and cost-effectiveness with pricing starting at $9/month/agent while offering various features for inbound call centers, complaint management systems, client portal software, email management software, and help desk software for startups. The software allows for the easy transfer of ticket lists, knowledge bases, and live chats and offers a customizable ticketing system and VoIP phone systems. LiveAgent offers a 14-day free trial with one-on-one demos and the option to export tickets in HTML or PDF format. The website also offers contact forms, chat options, and Facebook ticketing for efficient management. Adform provides digital marketing technology company solutions and services with customer service support and online tutorials. The text mentions installing cookies and ticket history with online authentication and link sharing features.
