Customer service tools

Customer service tools are tools that are used in customer service. Thanks to them, the customer can communicate with the company's representatives, report a problem, complaint or inquiry. He can also establish contact with other clients if there is such a need and the company guarantees such a possibility.

In order to guarantee the highest level of customer service, it is necessary to provide him with appropriate forms of communication. The most popular customer service tools are currently online communities and discussion forums where the customer can contact other customers, but also experts and company representatives. Another important tool is live chat, which allows you to have a real-time conversation and get an answer immediately, at that moment. Another tool is social media, which are used both to conduct marketing and sales campaigns, to communicate with the client, but also to build constant advertising. Intuitive mobile applications are also an important tool that facilitates customer service and customer experience with the company.

LiveAgent provides the entire suite of tools needed for customer support. It connects with social media, live chat, video chat, phone calls, e-mails, communication with the help of slack, or the possibility of creating a forum. At LiveAgent you will find all the tools you need in our daily, 24/7 customer service.