What is live customer service?
Live customer service is an essential aspect of many customer interaction solutions, and can provide help to clients in real time. It’s run by a firm that wants to give their product users or web visitors adequate advice and support. It doesn’t matter if you want to use a phone call, live chat, or video chat. Customer support can cooperate with you as you like.
In this case, live chat functions are often the first point of contact between a company and its customers. This is the primary reason why this communication channel is so powerful and effective in addressing customer concerns and enhancing their overall experience.
Frequently asked questions
What is live customer service?
Live customer support is a service that can deliver real-time customer support. It is run by companies that want to provide their customers with the best shopping experience, as well as appropriate support and the opportunity to provide advice on products and services. It has a huge impact on the perception of the company and its customer service level.
What are the most important features of live customer service?
The most important features of live customer service are the response speed and the substantive value of the response. By communicating through communication channels that enable him to contact live, the client expects a quick response and support. Easy access to this communicator is also extremely important. This can be helped by, for example, a button transferring to an agent on each subpage.
How to provide live customer service?
First of all, create a good service team and give them the tools to run this service at a high level. Allow your customers to talk to live agents through communication channels such as live chat and live video chat. Make sure that these channels are easily accessible for them. Your employees should also have appropriate substantive knowledge and be able to communicate effectively with the client.
Expert note
Live customer service is the backbone of any successful business. With tools like LiveAgent, businesses can provide efficient and effective customer support across every communication channel, resulting in higher customer satisfaction and retention.
The LiveAgent Academy offers a comprehensive resource on customer service, covering topics such as theory, soft skills, customer communication, feedback, and department setup. The importance of customer service is highlighted, as is the need for businesses to put customers first through a customer-centric culture. Various customer service channels and strategies are discussed, from phone and email support to live chat and self-service portals. The article also covers the role of customer feedback, including best practices for collecting reviews and testimonials, and the use of customer incentives. Helpful tips are provided for managing a call center or contact center, as well as effective customer service reporting.
A customer portal is a way for businesses to operate 24/7 and provide essential information to customers, even when customer service is unavailable. LiveAgent offers a customer portal with features such as a knowledge base, forums, and suggestion boards. There are no additional fees for the customer portal, customer forum, or knowledge base. LiveAgent provides different subscriptions, and businesses interested in multiple knowledge bases can pay $19 each month. The customer portal offers benefits such as 24/7 customer support, decreased customer inquiries, customer retention, and boosted traffic on the website. LiveAgent provides a range of features for the customer portal, including a knowledge base, multi-knowledge base, WYSIWYG editor for articles, attachments in articles, forum, and feedback and suggestions.
LiveAgent is a highly rated help desk software for SMB in 2023 with over 130 features and 200+ integrations. It offers a free 14-day trial and provides multiple support options. Clockify, a web time tracker and timesheet app, can be seamlessly integrated with the LiveAgent system. Additionally, ProjectManager.com offers integration for managing agents, departments, and creating new tasks/projects/timesheets. LiveAgent is also positioned as the best alternative to Olark for those looking for more than just live chat. Contact and support information is available, and LiveAgent can improve customer relationships and communication without draining your budget.
