Customer service center, also known as a contact center, is a specific part of organization. The center is composed of customer representative staff. The main function is to manage all customer contacts. Customer service center is also an important part of customer relationship management.
The customer service center can be compared with call center. The difference is that the call centre primarily focuses on telephone communications. Customer service center handle all types of communication – emails, live chat, calls or faxes.Back to Glossary
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