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  2. Agent report

Agent report

Get detailed insights into agent performance with LiveAgent's Agent report. Track work time, tickets, chats, calls, and more. Export data to CSV and use charts to identify popular channels. Try a free 14-day trial today.

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Agent report display options (columns):Agent report can show your data in these types of charts:Use Agent reports with API
Agent report

To make your agent reports concise and easy to understand, LiveAgent cloud help desk software includes the following display options.

LiveAgent offers an Agent report of work time, answered Tickets, Chats, Calls, sales, rewards, and more (see all options below) from a specific time range. Individual entries can be sorted by time range, Department, channel, and Agent. Agent Reports can be exported to a CSV file.

Agent-report-LiveAgent
Agent report

Agent report display options (columns):

  • Tag
  • Answer
  • New answer avg. time
  • Open answer avg. time
  • Calls
  • Missed calls
  • Call minutes
  • Chat messages
  • Chats
  • Missed chats
  • Chat pickup avg. time
  • Chat avg. time
  • Not ranked
  • Not ranked %
  • Rewards
  • Rewards %
  • Rebukes
  • Rebukes %
  • Incoming messages
  • Incoming calls
  • Finished calls
  • Incoming chats
  • Finished chats

Agent report can show your data in these types of charts:

Agent-report-area-chart-LiveAgent
Area chart
Agent-report-line-chart-LiveAgent
Line chart
Agent-report-bar-chart-LiveAgent
Bar chart
Agent-report-pie-chart-LiveAgent
Pie chart

Use Agent reports with API

Use LiveAgent REST API to call values from Agent reports.

Identify the most popular communication channels

Generate channel reports to see how many tickets came from which channel. Try it today. No credit card required.

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Frequently Asked Questions

  • What is an agent report?

    An agent report is an audit or summary of an agent's performance. In the context of LiveAgent, it details insights like work time, answered tickets, chats, calls, sales, and more, allowing users to export this data or visualize it in charts. In life insurance underwriting, it's a critical document where the agent gathers accurate information for the underwriter, ensuring the policy's legitimacy. The term's exact meaning can vary by industry, so understanding its context is key.

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