Agent report

LiveAgent offers an Agent report of worktime, answered Tickets , Chats, Calls, sales, rewards, and more (see all options below) from a specific time range. Individual entries can be sorted by time range, Department, channel, and Agent. Agent Report can be exported to a CSV file.

Agent report

Agent report display options (columns):

  • Tag
  • Answer
  • New answer avg. time
  • Open answer avg. time
  • Calls
  • Missed calls
  • Call minutes
  • Chat messages
  • Chats
  • Missed chats
  • Chat pickup avg. time
  • Chat avg. time
  • Not ranked
  • Not ranked %
  • Rewards
  • Rewards %
  • Rebukes
  • Rebukes %
  • Incoming messages
  • Incoming calls
  • Finished calls
  • Incoming chats
  • Finished chats

Agent report can show your data in these types of charts:

  • Area chart
  • Line chart
  • Bar chart
  • Pie chart

Use Agent reports with API

Use LiveAgent REST API to call values from Agent reports.

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