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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Categories

Available in

  • Ticket
  • Ticket+Chat
  • All-Inclusive
Contents

Agent report

LiveAgent offers an Agent report of work time, answered Tickets, Chats, Calls, sales, rewards, and more (see all options below) from a specific time range. Individual entries can be sorted by time range, Department, channel, and Agent. Agent Reports can be exported to a CSV file.

  • Agent-report-LiveAgent
    Agent report

Agent report display options (columns):

  • Tag
  • Answer
  • New answer avg. time
  • Open answer avg. time
  • Calls
  • Missed calls
  • Call minutes
  • Chat messages
  • Chats
  • Missed chats
  • Chat pickup avg. time
  • Chat avg. time
  • Not ranked
  • Not ranked %
  • Rewards
  • Rewards %
  • Rebukes
  • Rebukes %
  • Incoming messages
  • Incoming calls
  • Finished calls
  • Incoming chats
  • Finished chats

Agent report can show your data in these types of charts:

  • Agent-report-area-chart-LiveAgent
    Area chart
  • Agent-report-line-chart-LiveAgent
    Line chart
  • Agent-report-bar-chart-LiveAgent
    Bar chart
  • Agent-report-pie-chart-LiveAgent
    Pie chart

Use Agent reports with API

Use LiveAgent REST API to call values from Agent reports.

Identify the most popular communication channels

Generate channel reports to see how many tickets came from which channel. Try it today. No credit card required.

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