To make your agent reports concise and easy to understand, LiveAgent cloud help desk software includes the following display options.
LiveAgent offers an Agent report of work time, answered Tickets, Chats, Calls, sales, rewards, and more (see all options below) from a specific time range. Individual entries can be sorted by time range, Department, channel, and Agent. Agent Reports can be exported to a CSV file.
Agent report display options (columns):
- Tag
- Answer
- New answer avg. time
- Open answer avg. time
- Calls
- Missed calls
- Call minutes
- Chat messages
- Chats
- Missed chats
- Chat pickup avg. time
- Chat avg. time
- Not ranked
- Not ranked %
- Rewards
- Rewards %
- Rebukes
- Rebukes %
- Incoming messages
- Incoming calls
- Finished calls
- Incoming chats
- Finished chats
Agent report can show your data in these types of charts:
Use Agent reports with API
Use LiveAgent REST API to call values from Agent reports.
Identify the most popular communication channels
Generate channel reports to see how many tickets came from which channel. Try it today. No credit card required.
LiveAgent provides businesses with a chat button for customers to contact support in real time. The platform allows for personalization of the chat button. To add live chat to a website, choose a live chat provider, sign up for a free trial, add a live chat button, customize the widget, and enable proactive chat invitations. Train chat agents and choose the best chat plugin based on features, onboarding, customization, integrations, security, mobile compatibility, pricing, and support. Subscribe to LiveAgent's newsletter for updates and discounts.
Introducing LiveAgent’s new AI-powered feature in the works
LiveAgent, a customer service software, recently received 19 awards in Q1 of 2021 from prominent software review platforms such as GetApp and G2. The software uses machine learning applications like chatbots, virtual assistants, email verification tools, and behavioral/trend analysis tools to improve the customer experience. LiveAgent has also released updates to improve the software and fix various concerns. The company aims to provide customer service software that integrates with various systems for startups.
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