Agent report

LiveAgent offers an Agent report of worktime, answered Tickets , Chats, Calls, sales, rewards, and more (see all options below) from a specific time range. Individual entries can be sorted by time range, Department, channel, and Agent. Agent Report can be exported to a CSV file.

Agent report display options (columns):

• Tag
• Answer
• New answer avg. time
• Open answer avg. time
• Calls
• Missed calls
• Call minutes
• Chat messages
• Chats
• Missed chats
• Chat pickup avg. time
• Chat avg. time
• Not ranked
• Not ranked %
• Rewards
• Rewards %
• Rebukes
• Rebukes %
• Incoming messages
• Incoming calls
• Finished calls
• Incoming chats
• Finished chats

Agent report can show your data in these types of charts:

• Area chart

• Line chart

• Bar chart

• Pie chart

Use Agent reports with API

Use LiveAgent REST API to call values from Agent reports.