Customer representative is an employee, who interact with company’s customers on behalf of an organization. Customer representatives represent the company, their products or their services. When customer calls or write them, customer representatives try to resolve their questions, queries and respond to customer complaints. Customers can connect with representatives through phone, email, live chat or other channel.
Customer representatives have to be trained and they have to have some important skills (e.g. speaking, listening,…). They have very important role in every company – they are a voice of company.
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