SolarWinds is a great piece of software, but we understand you might want to switch to a better fitting solution. Choose LiveAgent and begin your free trial today. Read on further to find out more about LiveAgent’s capabilities.
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Features | Liveagent
Try the best customer support alternative for free! No credit card required.
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SolarWinds
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Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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SolarWinds doesn't offer ticketing.
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Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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SolarWinds doesn't offer Live Chat.
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Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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SolarWinds doesn't offer Call Center.
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Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
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SolarWinds offers self-service portal in plan for $23/agent/month.
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Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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SolarWinds doesn't offer a Facebook integration.
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Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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SolarWinds doesn't offer a Twitter integration.
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Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Instagram integration.
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SolarWinds doesn't offer a Instagram integration.
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Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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SolarWinds doesn't offer a Viber integration.
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WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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SolarWinds doesn't offer a WhatsApp integration.
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Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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SolarWinds offers knowledge base in plan for $23/agent/month.
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Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum in Ticket plan for $15/agent/month.
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SolarWinds offers customer forum in plan for $23/agent/month.
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Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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SolarWinds offers automation and rules in plan for $48/agent/month.
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API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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SolarWinds offers API functions in plan for $84/agent/month.
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Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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SolarWinds doesn't offer IVR features.
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Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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SolarWinds doesn't offer video calls.
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Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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SolarWinds offers unlimited history in plan for $23/agent/month.
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Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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SolarWinds doesn't offer unlimited websites.
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Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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SolarWinds doesn't offer unlimited chat buttons.
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Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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SolarWinds offers unlimited tickets/mails in plan for $23/agent/month.
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Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
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SolarWinds offers unlimited call recording in plan for $23/agent/month.
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Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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SolarWinds offers unlimited 24/7 support in plan for $23/agent/month.
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How to get your free migration? It’s quite simple. Just start your free trial and contact our support. There is no need to install products, LiveAgent is a browser-based so you can access it from anywhere and at any time. You can try it now by clicking the button below.
Improve your workflow with your new toolset and help your customers efficiently
Save money with LiveAgent and turn your customers into loyal customers
LiveAgent allows you to help your customers via more channels and always be there for them
LiveAgent speaks a lot of languages so you can feel at home with your help desk
Are you curious about what you can get with our service desk? Our ticketing system handles all incoming emails from your customers. Furthermore, it also handles all of our other tools. We’re talking about our super-fast live chat with chat displayed speeds at 2.5 seconds. There is also a customer portal known as knowledge base, call center support with many options and social media support. You can keep track of Facebook Messenger, Twitter, Instagram, WhatsApp and Viber.
These tools should cover most used ways of communication for you. There is also plenty of features and integrations to help you out further.
To provide good support for your customers, you should be backed up by great support yourself. We offer 24/7 support for our customers.
We’re always there for you, from platform migration to supporting you while you’re using our product. Contact us any way you want, whether it’s email, live chat or calls. Just let us know and we can help you with any problems. We’re using the same product as our clients after all, so we know exactly what to do. Our customers are satisfied with LiveAgent, so why not join them?
3,000+ Trustpilot | GetApp | G2 crowd reviews
Roman Bosch
Partly
It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice
LiveAgent empowers our agents to provide better, faster, and more accurate support.
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Covomo
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing
We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals
Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group
I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike
With LiveAgent we’re able to give our customers support wherever they are.
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Projure
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
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Websignal
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
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All British Casino
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Norske Automaten
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin
We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
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MyFutureBusiness
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna
The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay
We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
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Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from SolarWinds to LiveAgent.
Searching for an alternative to HelpSpot?
LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.
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LiveAgent is a help desk software that integrates multiple communication channels into one inbox, including email, social media, and instant messaging. The software offers a reliable ticketing system and tools for customer segmentation, automation, and gamification. LiveAgent is affordable and offers a variety of plans depending on the company's size and needs. Customers can choose to use LiveAgent as a knowledge base software, call center, or ticketing system. Many companies have switched from ZenDesk to LiveAgent due to its affordability and advanced automation features.
LiveAgent is a fully-featured help-desk software that offers a great alternative to Crisp. It has served over 15,000 businesses and 150M end-users worldwide, boosting their customer service team's productivity and increasing customer satisfaction. LiveAgent provides a 7 or 30-day free trial and requires no credit card to get started.
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The text discusses the features and pricing of Zoho Desk's knowledge base, a fully-featured and well-designed help desk software. It also provides information on the integration of LiveAgent, an e-commerce software, with Magento 2. Quality Unit LLC, the company behind LiveAgent, has security policies and GDPR compliance in place. The text ends with a message on building a LiveAgent dashboard and a reminder of the website's use of cookies.
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