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Looking to migrate from SolarWinds?
SolarWinds is a great piece of software, but we understand you might want to switch to a better fitting solution. Choose LiveAgent and begin your free trial today. Read on further to find out more about LiveAgent’s capabilities.
What kind of data can you migrate from SolarWinds?
People
Migrate your contacts and agent profiles
Tickets
All of your customer communication in tickets
Tags
Migrate important tags
SolarWinds vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
SolarWinds
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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SolarWinds doesn't offer ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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SolarWinds doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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SolarWinds doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
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SolarWinds offers self-service portal in plan for $23/agent/month.
|
| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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SolarWinds doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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SolarWinds doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Instagram integration.
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SolarWinds doesn't offer a Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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SolarWinds doesn't offer a Viber integration.
|
| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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SolarWinds doesn't offer a WhatsApp integration.
|
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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SolarWinds offers knowledge base in plan for $23/agent/month.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum in Ticket plan for $15/agent/month.
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SolarWinds offers customer forum in plan for $23/agent/month.
|
| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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SolarWinds offers automation and rules in plan for $48/agent/month.
|
| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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SolarWinds offers API functions in plan for $84/agent/month.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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SolarWinds doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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SolarWinds doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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SolarWinds offers unlimited history in plan for $23/agent/month.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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SolarWinds doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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SolarWinds doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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SolarWinds offers unlimited tickets/mails in plan for $23/agent/month.
|
| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
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SolarWinds offers unlimited call recording in plan for $23/agent/month.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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SolarWinds offers unlimited 24/7 support in plan for $23/agent/month.
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A complimentary SolarWinds migration
How to get your free migration? It’s quite simple. Just start your free trial and contact our support. There is no need to install products, LiveAgent is a browser-based so you can access it from anywhere and at any time. You can try it now by clicking the button below.
Benefits of migrating to LiveAgent
Saves time
Improve your workflow with your new toolset and help your customers efficiently
Save money and earn more
Save money with LiveAgent and turn your customers into loyal customers
Improve satisfaction
LiveAgent allows you to help your customers via more channels and always be there for them
Multiple supported languages
LiveAgent speaks a lot of languages so you can feel at home with your help desk
Tools for great workflow
Are you curious about what you can get with our service desk? Our ticketing system handles all incoming emails from your customers. Furthermore, it also handles all of our other tools. We’re talking about our super-fast live chat with chat displayed speeds at 2.5 seconds. There is also a customer portal known as knowledge base, call center support with many options and social media support. You can keep track of Facebook Messenger, Twitter, Instagram, WhatsApp and Viber.
These tools should cover most used ways of communication for you. There is also plenty of features and integrations to help you out further.
Have a look at the toolset
Get top notch support
To provide good support for your customers, you should be backed up by great support yourself. We offer 24/7 support for our customers.
We’re always there for you, from platform migration to supporting you while you’re using our product. Contact us any way you want, whether it’s email, live chat or calls. Just let us know and we can help you with any problems. We’re using the same product as our clients after all, so we know exactly what to do. Our customers are satisfied with LiveAgent, so why not join them?
3,000+ Trustpilot | GetApp | G2 crowd reviews
What our customers say about us
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from different software?
Migrate your data from any of the below-listed software solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can you migrate from SolarWinds to LiveAgent?
Migrate manually or let us know about your interest in a migration plugin and we'll add it to our task list.
What data can you migrate from SolarWinds to LiveAgent?
Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from SolarWinds to LiveAgent.
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