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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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osTicket migration
Migration background

Looking to migrate from osTicket?

Considering a switch from osTicket to a different solution? LiveAgent is here to help you take care of customer service inquiries effectivelySwitch to a multi-channel ticketing solution and migrate your data today. Provide better customer support with a fully featured help desk solution. 

Get access to a ticketing system that handles emails, live chat, call center, social media, and customer portal. Try it out for free with our 14-day trial today.

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Why you should migrate to LiveAgent

Here are 3 main benefits of using LiveAgent.

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Increased satisfaction

Reliable customer service software means better workflow, happier customers and increased conversion rates. 

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Saves time and money

LiveAgent offers a rich package for an affordable price and that’s what makes it a great customer service software

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Better conversion rates

Provide the best customer support and turn your website visitors and prospects into paying customers.

osTicket vs LiveAgent comparison

Features Liveagent osTicket
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
osTicket offers ticketing in plan for $9/agent/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
osTicket doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
osTicket doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can use for access to their past tickets and knowledge base content.
LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
osTicket offers Self-Service portal in plan for $9/agent/month.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
osTicket doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
osTicket doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
osTicket doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
osTicket doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
osTicket offers knowledge base in plan for $9/agent/month.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum in Ticket plan for $15/agent/month.
osTicket offers customer forum in plan for $9/agent/month.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
osTicket offers automation and rules in plan for $9/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
osTicket offers API functions in plan for $9/agent/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
osTicket doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
osTicket doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
osTicket doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
osTicket doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
osTicket doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
osTicket offers unlimited tickets/mails in plan for $9/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
osTicket doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
osTicket doesn't offer unlimited 24/7 support.
Agent reports in Help desk software - LiveAgent

We’ll help you migrate and adjust

Let us help you migrate all the important ticketing data you need to continue your great work. We’ll migrate everything you require so you can start solving customer issues right away. In the meantime you can take a break and relax, or start getting familiar with LiveAgent

If you run into any trouble or want to learn something new, make sure to contact us. Our customer support team is available 24/7 for any questions you might have about LiveAgent.

Benefits of migrating to LiveAgent

Have a look at what you get when you decide to migrate to LiveAgent

ticket thread

Multi-channel ticketing system

Emails, live chat, call center, customer portal, Facebook, Instagram, Twitter and Viber

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Cost effective help desk

Pay for what you need and nothing else. Add custom features to your plan when you need them

On time resolution

Increased efficiency with features

Every tools is backed up with productivity features that help you automate and ease your workflow

Extension puzzle piece

Integrations with over 140 apps

Integrate the apps with our plugins that help you to stay focused and switch less between windows

Get access to our multi-channel ticketing system

When you migrate, you can look forward to expanding your reach and covering more communication channels than before. Handle email tickets, live chat, call center, customer portal, Facebook, Twitter, Instagram and Viber

Get familiar with your new toolset while we migrate your data and learn how to provide support across all important communication channels.

Reports in Help desk software - LiveAgent

Provide support across all important channels

LiveAgent streamlines multiple customer service channels into one piece of software

Ready? Let's migrate your data

Start your free 14-day trial and get familiar with LiveAgent. When you decide you want to migrate your data, call us or leave us a message via live chat or email. We’ll discuss your data migration and make sure you get all of your data from osTicket into LiveAgent.

Want to find out more first? Have a look at our Tour video or browse through features, integrations or other pages to find out more about LiveAgent

FAQ

Can you migrate from osTicket to LiveAgent?

Yes you can migrate from osTicket to LiveAgent with the help of our support team. They will help you migrate all data you need to start using your new help desk software

What are the extra benefits of using LiveAgent over osTicket?

Extra benefits of using LiveAgent over osTicket are increased efficiency, more customer channels, one of the fastest live chat widgets available and much more.

What kind of data can you migrate from osTicket to LiveAgent?

Generally everything you need which usually include contacts, agent profiles, all of the customer tickets, feedback, tags and other

Related Resources to osTicket migration

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