Looking to migrate from HelpCrunch? Migrate to LiveAgent and get access to a help desk solution with fully-featured call center capabilities for a fair price. LiveAgent call center offers Interactive voice response, video calls, unlimited call recordings and much more. Explore the features and switch today.
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Features | Liveagent
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HelpCrunch
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Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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HelpCrunch offers ticketing.
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Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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HelpCrunch offers Live Chat.
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Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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HelpCrunch doesn't offer Call Center.
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Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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HelpCrunch offers self-service portal.
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Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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HelpCrunch doesn't offer a Facebook integration.
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Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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HelpCrunch doesn't offer a Twitter integration.
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Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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HelpCrunch doesn't offer an Instagram integration.
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Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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HelpCrunch doesn't offer a Viber integration.
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WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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HelpCrunch doesn't offer a WhatsApp integration.
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Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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HelpCrunch offers knowledge base.
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Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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HelpCrunch doesn't offer customer forum.
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Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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HelpCrunch doesn't offer automation and rules.
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API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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HelpCrunch offers API functions.
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Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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HelpCrunch doesn't offer IVR features.
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Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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HelpCrunch doesn't offer video calls.
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Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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HelpCrunch doesn't offer unlimited history.
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Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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HelpCrunch offers unlimited websites.
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Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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HelpCrunch doesn't offer unlimited chat buttons.
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Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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HelpCrunch doesn't offer unlimited tickets/mails.
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Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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HelpCrunch doesn't offer unlimited call recording.
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Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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HelpCrunch offers unlimited 24/7 support.
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That’s right, it’s completely free. All you have to do is export your data to LiveAgent. Switch to a fully featured solution with 24/7 customer support.
LiveAgent offers migration plugins but we currently don’t have a working plugin for HelpCrunch. Let us know if you’re interested and we’ll get to it.
Migrate agents, admins, end users and customers with ease.
Have a look at some perks you get when you make a switch to LiveAgent
24/7 support from our agents. We’re there whenever you need us.
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Get LiveAgent free forever or choose one of our three paid plans.
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
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Migrate your data from any of the below-listed live chat solution providers for free. Make the switch today. We’ve got you covered.
Introducing LiveAgent’s new AI-powered feature in the works
LiveAgent introduces an AI-powered feature for email ticketing. It saves time, improves response accuracy, and provides personalized support.
The given text discusses various telecommunications and technology service providers, including options for email servers. These providers offer a range of services such as virtual PBXs, live video calls, CRM software, cloud services, call center solutions, and time tracking apps. They also pride themselves on having user-friendly interfaces and excellent customer support. The text promotes LiveAgent, a customer service software, and encourages readers to sign up for a free trial.
How to Activate Your Instagram Plugin in LiveAgent
Learn how to activate the Instagram plugin in LiveAgent with this step-by-step tutorial. Connect your Instagram account to your Facebook page and activate the plugin through the LiveAgent dashboard. Streamline your customer support and manage inquiries generated via Instagram comments or direct messages. LiveAgent offers valuable integration options for businesses seeking to improve customer service operations.
How to share post on Facebook page from LiveAgent
LiveAgent offers customer support software with ticketing, live chat, and call center features. It emphasizes starting with the basics and understanding key settings. There is also the option to create separated knowledge bases and it is used by well-known companies.
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