Service Desk

What is a Service desk?

A Service desk is a single point of contact between the company and customers, users, business partners. It is created as a part of customer support and its purpose is to help users with requests and problems.

Service desk can be referred as a specific help desk or just an information gathering system. Service desk is also defined as an information technology service management tool, because it uses Information Technology Infrastructure Library practices to deliver services. A service desk also requires the management system.