IT helpdesk

What is IT helpdesk?

IT help desk is a type of help desk provided by technical support in order to help customers with their IT issues, problems and to provide a combination of information technology services. So, the main purpose is to provide IT assistance and help.

The group of customer services representatives use help desk software to solve problems and queries. IT help desk stores contact for customers, manages requests (tracks and sorts them) and provide many other functions and features.