Analytics overview

Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage statistics, evaluate Performance reports, and learn from customer satisfaction ratings. LiveAgent is packed with endless reporting possibilities.

Analytics overview

What you can see in Analytics overview:

  • Incoming – messages, Chats, Calls
  • Outgoing – messages, Chats, Calls
Analytics overview
  • Performance report by time
Analytics overview
  • Performance report by department
Analytics overview
  • Performance report by agent
Analytics overview
  • Performance report by tag
Analytics overview
  • Performance report by channel
Analytics overview

See Analytics overview from (options):

  • Today
  • Yesterday
  • Last 7 days
  • Last 30 days
  • Last 90 days
  • This week (mon-sun)
  • Last week (mon-sun)
  • Last working week (mon-fri)
  • This month
  • Last month
  • This year
  • Last year

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