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Analytics overview

Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage statistics, evaluate Performance reports, and learn from customer satisfaction ratings. LiveAgent is packed with endless reporting possibilities.

What you can see in Analytics overview:

  • Incoming – messages, Chats, Calls
  • Outgoing – messages, Chats, Calls
  • Performance report by the time
  • Performance report by the department
  • Performance report by agent
  • Performance report by tag
  • Performance report by channel

See Analytics overview from (options):

  • Today
  • Yesterday
  • Last 7 days
  • Last 30 days
  • Last 90 days
  • This week (Mon-Sun)
  • Last week (Mon-Sun)
  • Last working week (Mon-Fri)
  • This month
  • Last month
  • This year
  • Last year

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