A performance report is a report on the performance of an organization, group, or individual. Performance reports are routinely produced to identify areas of improvement within an organization or business.
Performance reports can help you pinpoint the exact areas of your business that need improvement. Finding “laggards” and areas that can be optimized is always great because it presents an opportunity to:
In addition to that, performance reports can also showcase areas of your business that are thriving. This is important because:
Performance reports showcase the performance of your support agents. Each performance report contains the total number of opened chats, resolved tickets, calls, and more (see below). Performance reports can be displayed as graphs or charts and segmented by day, week, month, year, or even a custom date.
Discover who is the most productive, who prefers answering e-mails over live chats, and who delivers consistent results over time.
You can filter your performance report results by:
Each performance report can also be modified to showcase additional data including:
Stand out from your competitors with a strong customer service culture
Handle all customer inquiries from one interface. Start improving your customer service with a free 14-day trial today!Start free trial
LiveAgent can present all the above-mentioned data in multiple formats, including area charts, line graphs, bar graphs, and pie charts. Moreover, all data can be exported into CSV files, making it easier to share with others.
Performance reports are visible to administrators only. If you have the administrator role, you can find performance reports by clicking on Reports (circle icon) that’s in the left-hand menu (right between Calls and Customers) and selecting performance reports from the reports list.
Please note, that all agents can see their personal statistics/performance reports upon logging into LiveAgent.
Use the LiveAgent REST API to manage call values in performance reports.
To learn more about the different types of reports available in our analytics dashboard please check out our knowledge base articles:
Start improving your support performance, sales, and customer satisfaction today with our free 14-day trial. No credit card required.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
We’re available on multiple dates