Tired of dropping calls, long hold queues, and frustrated customers? Improve your service quality today by implementing telephony software!
Phone software ensures all inbound and outbound calls are logged, recorded, and routed to appropriate agents on your customer support team.
Intrigued? You should be! Forget call centers, telephony software is the future.
Telephony software, also know as Voice over Internet Protocol (VoIP), uses internet-enabled devices to make and receive phone calls.
The term telephony software is often used interchangeably with call center software, as both solutions work using the same VoIP technology that facilitates calls by converting voices into digital signals that get compressed and sent over the internet.
Generally, businesses use telephony software because it allows them to make regional and international calls without paying a fortune to corporate telco companies. Intrigued? Check out our VoIP partners.
Make and receive both international and regional phone calls without breaking the bank. All you have to do is pay a locally priced monthly subscription fee. No extra per-minute charges, no hidden fees.
Because agents can use the phone software on virtually any device with an internet connection, the software is perfect for remote teams, or agents that work from home.
Telephony software can help you provide a better service experience for your customers thanks to advanced features like call recording, call back options, call logging, and more.
LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.
Calls are only routed to agents that are currently online, and available to pick up calls.
LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.
Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.
LiveAgent telephony software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.
If you ever need to access the recording for quality assurance, agent training, ticket hand offs or legal purposes, you can do so with a single click.
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.
You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time improved by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
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With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Telephony software is a system where you are able to make and receive calls via internet-powered devices. It is also known as a VoIP (Voice over Internet Protocol).
The first step is to create a list of your company's needs and preferences regarding the system. After that, research software on customer review platforms. When researching software, compare features, integrations, customization, and ease of use. This process should help you navigate through different software as well as decide the one to subscribe to. However, if you are still hesitant about the software, test the product trials to see which one you prefer the most.
One major benefit of telephony software is fever costs since you do not have to spend resources on devices. The next advantage is accessibility. You can connect from almost anywhere. All you need is an internet connection to respond to customers. Moreover, you can decrease your company's voicemail by choosing where and how your customers call ring.
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