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Need a reliable telephony software?
Tired of dropping calls, long hold queues, and frustrated customers? Improve your service quality today by implementing telephony software!
Phone software ensures all inbound and outbound calls are logged, recorded, and routed to appropriate agents on your customer support team.
Intrigued? You should be! Forget call centers, telephony software is the future.
What is telephony software?
Telephony software, also know as Voice over Internet Protocol (VoIP), uses internet-enabled devices to make and receive phone calls.
The term telephony software is often used interchangeably with call center software, as both solutions work using the same VoIP technology that facilitates calls by converting voices into digital signals that get compressed and sent over the internet.
Generally, businesses use telephony software because it allows them to make regional and international calls without paying a fortune to corporate telco companies. Intrigued? Check out our VoIP partners.
Why do businesses use telephony software?
Less expensive
Make and receive both international and regional phone calls without breaking the bank. All you have to do is pay a locally priced monthly subscription fee. No extra per-minute charges, no hidden fees.
Ideal for remote work
Because agents can use the phone software on virtually any device with an internet connection, the software is perfect for remote teams, or agents that work from home.
More reliable
Telephony software can help you provide a better service experience for your customers thanks to advanced features like call recording, call back options, call logging, and more.
LiveAgent's telephony software features
Smart call routing
LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.
Calls are only routed to agents that are currently online, and available to pick up calls.
IVR & call back options
LiveAgent gives you the option to build a custom IVR menu that includes a call back option.
You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.
Internal calls amongst colleagues
LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.
Personalized service with video calls
Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.
Call tracking, logs, and reports
Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.
Unlimited call recordings
LiveAgent telephony software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.
If you ever need to access the recording for quality assurance, agent training, ticket hand offs or legal purposes, you can do so with a single click.
Supports multiple call devices
LiveAgent telephony software supports multiple call devices including:
- Head sets
- Browsers
- Mobile apps
- Hardware phones
- Softphones
LiveAgent mobile app
We’ve created a native app for both Android and iOS that integrates seamlessly with your web client.
Start providing customer service on the go with your portable phone software.
Why is LiveAgent's telephony software the right choice for you?
Easy to use cloud-based technology
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
All-in-one multichannel platform
The telephony software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.
Trusted by over 21,000 businesses
LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.
Fully multilingual software
Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.
Tired of switching between phones, chats, emails, and other communication tools?
You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.
3,000+ Trustpilot | GetApp | G2 crowd reviews
Migrate to LiveAgent telephony software today
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Phone software FAQ
What is Telephony Software?
Telephony software is a system where you are able to make and receive calls via internet-powered devices. It is also known as a VoIP (Voice over Internet Protocol).
How to Choose Telephony Software?
The first step is to create a list of your company's needs and preferences regarding the system. After that, research software on customer review platforms. When researching software, compare features, integrations, customization, and ease of use. This process should help you navigate through different software as well as decide the one to subscribe to. However, if you are still hesitant about the software, test the product trials to see which one you prefer the most.
What are the benefits of Telephony software?
One major benefit of telephony software is fever costs since you do not have to spend resources on devices. The next advantage is accessibility. You can connect from almost anywhere. All you need is an internet connection to respond to customers. Moreover, you can decrease your company's voicemail by choosing where and how your customers call ring.
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