The #1 telephony software

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Call center in help desk software - LiveAgent
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Need a reliable telephony software?

Tired of dropping calls, long hold queues, and frustrated customers? Improve your service quality today by implementing telephony software!

Best telephony software ensures all inbound and outbound calls are logged, recorded, and routed to appropriate agents on your customer support team.

Intrigued? You should be! Forget call centers, telephony software is the future.

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Professional built-in call center software

What is telephony software?

Telephony software, also know as Voice over Internet Protocol (VoIP), uses internet-enabled devices to make and receive phone calls.

The term telephony software is often used interchangeably with call center software, as both solutions work using the same VoIP technology that facilitates calls by converting voices into digital signals that get compressed and sent over the internet.  

Generally, businesses use telephony platforms and software because it allows them to make regional and international calls without paying a fortune to corporate telco companies. Intrigued? Check out our VoIP partners.

Why do businesses use telephony software?

Less expensive

Make and receive both international and regional phone calls without breaking the bank. All you have to do is pay a locally priced monthly subscription fee. No extra per-minute charges, no hidden fees. 

Ideal for remote work

Because agents can use the phone software on virtually any device with an internet connection, the software is perfect for remote teams, or agents that work from home.

More reliable

Telephony software can help you provide a better service experience for your customers thanks to advanced features like call recording, call back options, call logging, and more.

LiveAgent's telephony software features

LiveAgent's advanced features, and efficient call management make LiveAgent many useful features make it one of the best telephony solutions available today.
Call Center Software Demo | LiveAgent | Live Agent04:40Youtube video: Call Center Software Demo | LiveAgent
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Smart call routing

LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.

Calls are only routed to agents that are currently online, and available to pick up calls.

IVR & call back options

LiveAgent gives you the option to build a custom IVR menu that includes a call back option.

You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.

IVR & CALLBACK FEATURE DEMO | LiveAgent | Live Agent03:38Youtube video: IVR & CALLBACK FEATURE DEMO | LiveAgent
Live Agent
Inbound and Outbound Call Center Software by LiveAgent

Internal calls amongst colleagues

LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications. 

Personalized service with video calls

Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.

two people video calling
LiveAgent - free customer management software Performance analysis

Call tracking, logs, and reports

Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.

Unlimited call recordings

LiveAgent telephony software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.

If you ever need to access the recording for quality assurance, agent training, ticket hand offs or legal purposes, you can do so with a single click.

LiveAgent Call Recording Example inside of the ticket
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Supports multiple call devices

LiveAgent telephony app supports multiple call devices including:

  1. Head sets
  2. Browsers
  3. Mobile apps
  4. Hardware phones
  5. Softphones

LiveAgent mobile app

We’ve created a native app for both Android and iOS that integrates seamlessly with your web client.

Start providing customer service on the go with your portable phone software.

LiveAgent logo on phone screen

Why is LiveAgent's telephony software the right choice for you?

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Easy to use cloud-based technology

LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.

Definition of customer engagement

All-in-one multichannel platform

The telephony software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.

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Trusted by over 21,000 businesses

LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses. 

Multilingual support in LiveAgent

Fully multilingual software

Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.

Tired of switching between phones, chats, emails, and other communication tools?

You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.

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What do our clients have to say about us?

  • Partly

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

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    We have been using LiveAgent since August and we are really satisfied with it.

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    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

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    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

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    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

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    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

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    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

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    With LiveAgent we’re able to give our customers support wherever they are.

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    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

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    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

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    We love LiveAgent - it makes supporting our customers easy.

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    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

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    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

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    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

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    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

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    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

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    We see LiveAgent as a great tool for communicating with customers.

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    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

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    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

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Phone software FAQ

What is Telephony Software?

Telephony software is a system where you are able to make and receive calls via internet-powered devices. It is also known as a VoIP (Voice over Internet Protocol).

How to Choose Telephony Software?

The first step is to create a list of your company's needs and preferences regarding the system. After that, research software on customer review platforms. When researching software, compare features, integrations, customization, and ease of use. This process should help you navigate through different software as well as decide the one to subscribe to. However, if you are still hesitant about the software, test the product trials to see which one you prefer the most.

What are the benefits of Telephony software?

One major benefit of telephony software is fever costs since you do not have to spend resources on devices. The next advantage is accessibility. You can connect from almost anywhere. All you need is an internet connection to respond to customers. Moreover, you can decrease your company's voicemail by choosing where and how your customers call ring.

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LiveAgent's call recording software can store an unlimited number of call recordings. Access them at any time for legal or quality assurance purposes.

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Looking for a call recording software to monitor quality of service and improve agent skills? Professional offers crystal clear sounds and unlimited call recordings, with a free 14-day trial, no setup fee, and customer service available 24/7. Start your trial today with no credit card required.

Get ahead with customer interaction software today. Stay on top of all customer requests and improve customer experience on all channels.

Keep it clear with customer interaction software

LiveAgent is a highly recommended customer support platform that provides quick solutions and improves communication with customers. It helps categorize tickets, tracks client needs, empowers agents, and increases customer satisfaction and sales. Many businesses have had positive experiences with LiveAgent, reporting faster response times and improved support experiences. It is also reasonably priced and easy to use, with great functionality and reporting features.

Are you looking for a free customer management software? Have a look at LiveAgent's benefits and find out if it suits you or sign up for a free account.

Looking for a free customer management software?

LiveAgent offers free customer management software for businesses with 24/7 customer service and no setup fee. They are the most reviewed and #1 rated help desk software for SMB in 2020, allowing businesses to provide excellent customer support and management. Sign up for a free account with essential features and stay closer to your customers.

If you're looking for a free knowledge base, LiveAgent can hook you up with one free of charge. Have a look at our help desk and find out more.

Looking for a free knowledge base software?

LiveAgent offers a customizable free knowledge base software that can make agents' jobs easier and encourage customers to help each other. The software enables companies to store, manage, and share important information in one accessible place. This can save valuable resources such as time and money by allowing customers to find information without the assistance of agents.

Make and receive international calls for local prices with LiveAgent softphone software. We're partnered with over 99% of VoIP providers.

Leading softphone software for B2B & B2C businesses

The article discusses the benefits of using LiveAgent's SIP-based VoIP phone support for call centers. They offer a free trial, no setup fees, and customer service available 24/7. LiveAgent can be accessed from anywhere with their native app, and there is no credit card required to sign up. Overall, LiveAgent aims to improve call center support with custom IVR trees and automatic callbacks.

Grow your solo and freelancing business with LiveAgent, the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

Help desk software for solopreneurs

LiveAgent is a help desk software that can be fully customized to fit your business needs. It offers a 14-day free trial with no setup fee or credit card required. Using LiveAgent can boost customer satisfaction by improving response times, generating more revenue, and increasing customer loyalty. It is rated as the #1 help desk software for SMB in 2020.

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