IVR (Interactive Voice Response) is a well-known customer support feature that can do wonders for your help desk. If your agents are feeling overwhelmed, customers are unable to connect via phone or simply if you want to make things more organized, IVR trees can do the trick. You can set them up, customize them, and figure out what works the best for you.
LiveAgent features a comprehensive IVR online designer tool where anyone can design their own IVR trees (yes, even if you have zero technical experience). Interactive Voice Response lets you route calls in your call center software to the right departments or agents. In other words, it lets your calling customers get to the right agents, directly.
A typical IVR tree would take the customer to the expected department, like the Billing department after the customer presses a specific number on her phone.
Running a daily promo or need to do a quick announcement in your greeting message? Record all IVR audio files directly in the Online IVR designer tool.
The Online IVR Designer tool lets you design and write your IVR tree from scratch directly in LiveAgent, including recording or uploading your own audio files into the tree.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
We’re available on multiple dates