IVR (Interactive Voice Response)
LiveAgent features a comprehensive IVR online designer tool where anyone can design their own IVR trees (yes, even if you have zero technical experience). Interactive Voice Response lets you route calls in your call center software to the right departments or agents. In other words, it lets your calling customers get to the right agents, directly.
A typical IVR tree would take the customer to the expected department, like the Billing department after the customer presses a specific number on her phone.
Online IVR Designer tool
Running a daily promo or need to do a quick announcment in your greeting message? Record all IVR audi files directly in the Online IVR designer tool.
The Online IVR Designer tool lets you design and write your IVR tree from scratch directly in LiveAgent, including recording or uploading your own audio files into the tree.
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