Automatic callbacks for your customers

Empower your customers to request an automatic callback if the line is busy, if there are no available agents to pick up their call, or if they simply want to be called back at a later time. 

Our queue callback system saves the customer’s place in line and when they’re at the front of the queue, the system automatically calls them back.

Improve your customer’s experience with our call center callback software today.

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Call center software with a smart callback function

LiveAgent call center software offers a callback function as a part of its IVR (interactive voice response) capability. Instead of waiting on hold, your customers can now request a callback by pressing a single button.

There’s no need to wait on hold or worry about losing their place in line. LiveAgent will call the customer automatically once they’re at the front of the queue.

The benefits of automatic callbacks

Callback Software

With LiveAgent’s call center queue callback, your agents won’t have to monitor requested callbacks manually. The built-in ACD (automatic call distribution) functionality works in sync with our powerful IVR system to automatically retain the caller’s number and place in the queue in addition to automatically dialing the caller’s number and assigning the call to an appropriate agent.

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Give your customers the option to receive a callback from your contact center team instead of having to wait on hold. By being considerate of their time, you’ll reduce your call abandonment rates and see an overall customer satisfaction increase.

Definition of good customer service

Customers expect a hassle-free experience each time they contact customer support. By providing them with an automatic callback option, you can provide them with a seamless service experience. Reduce customer effort today while improving customer satisfaction and loyalty to your brand.

How does the automatic callback function work?

To start using the automatic callback service, simply create an IVR script that includes the callback option.

Log into your LiveAgent account and click Configuration, then Call, then Numbers. Click “Edit existing numbers” and select IVR.

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Click “Add Record” and upload your pre-recorded IVR messages or record your own.

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Create your IVR script. Follow the steps outlined in our automated call back knowledge base set up guide.

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Initiate a call to test if the callback function works. Follow the IVR prompts, and press the requested number for callback.

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Cost-efficient callback call center software

Callback call center software is a cost-effective solution for businesses of all sizes. With automatic callbacks, fewer contact center agents will be needed to answer calls, as call volumes won’t be so high.

Automatic callbacks create more sales opportunities

Don’t miss out on potential sales opportunities simply because your customers can’t get in in touch with you. With automatic callbacks, your customers will be less likely to get frustrated and abandon their phone calls. By giving them the chance to request an automatic callback, you can generate more sales and improve customer satisfaction at the same time.

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More insights about usage statistics

Gather more insights about the service you provide. Our robust reporting features showcase statistics about your virtual call center including missed and answered calls, call durations, assigned agents, and more. 

With LiveAgent contact center software, there are endless reporting options. Segment data by day, week, month, or custom date range and create a graph or chart that best suits your needs. The more knowledgeable you are about the service you provide, the more you can improve and increase customer satisfaction and loyalty.

Callback software features

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LiveAgent’s automatic callback function holds your customer’s place in line. They can hang up with the knowledge that their number is retained, their place in queue secure, and their callback imminent.

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Omnichannel agent desktop

Our contact center software offers a unified omnichannel agent desktop. With LiveAgent, your contact center agents can access all queries from different channels (social media, live chat, email, phone) in one interface.

Set up automation rules to improve your agent’s productivity and workflow. Automation rules can be utilized to automatically send out follow up emails, add (callback) tags to tickets, and more.

LiveAgent call center callback software is equipped with ACD functionality to ensure seamless call transfers and superior customer experiences. Our ACD feature automatically routes callers to the most appropriate agent/department based on availability, priority, or random assignment.

Our web based call center is equipped with a powerful IVR system that is ready to execute complex IVR trees. The IVR system is easy enough to use for beginners, but robust enough to satisfy professional call center needs.

Inbound and Outbound Call Center Software

LiveAgent’s automatic callback system takes on all the heavy lifting, ensuring agents can continue answering calls without any interruption. When a customer requests a callback and they get to the front of the call queue, the system will automatically dial their number and connect them to an appropriate contact center agent.

LiveAgent call center software automatically records every inbound and, outbound call. The system can store an unlimited number of call recordings which can be used for quality assurance, training, smooth ticket handoffs, or legal purposes.

LiveAgent’s hybrid ticket view ensures that contact center agents can follow a customer’s problem resolution journey across multiple channels while staying in the same ticket thread. Hybrid ticket streams help agents provide insightful and personalized responses that help improve customer satisfaction and loyalty.

See what automated callback software can do for you

Enjoy a free 14-day trial of LiveAgent to see what our virtual web based call center solution can do for your business and customer support, sales, and marketing teams.

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We offer much more than just automated callback software

In addition to a full-stack call center software, LiveAgent is a one-stop-shop for all things customer service.

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Connect all your social media accounts with our contact center software to improve agent productivity and keep your customer’s data secure. LiveAgent help desk software integrates with Instagram, Twitter, Facebook, Facebook Messenger, and Viber.

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LiveAgent helpdesk software boasts the fastest live chat widget on the market.  Enjoy advanced features such as proactive chat invitations, offline forms, pre-chat forms, as well as a real-time typing view that lets you see what the customer is typing into the chat box before they hit send. LiveAgent’s contact center live chat capabilities will help you improve customer engagement, increase sales, and boost customer satisfaction at the same time.

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Streamline all customer queries into a centralized omnichannel agent desktop with our ticketing software. Assign tickets to different departments and agents, and organize each query according to tags, priority, or date received. View each customer’s problem resolution journey from start to finish, across different support channels, and in a context-rich format with our hybrid ticket stream.

What is knowledge base software

Create and stylize your very own knowledge base using our WYSIWYG (What You See Is What You Get) editor. Improve customer satisfaction by providing your customers with self-help tools such as how-to-articles, FAQs, or community forums.

Get the most out of your queue callback system

LiveAgent web based call center software offers much more than just queue callback.

LiveAgent helpdesk software is packed with over 200 useful features that will help you streamline your agent’s workflow and take the guesswork out of customer service. Improve your agent’s performance with LiveAgent today.

Our contact center software is designed to work well with other applications. Integrate your favorites with our call center software to achieve maximum agent efficiency, as well as a holistic overview of each customer’s profile complete with previous purchases and interactions with your business.

Our main goal is your success. LiveAgent customer support is available 24/7, 365 days a year on multiple communication channels including Twitter, Facebook, Instagram, email, live chat, our customer portal, or the phone. Give us a shout anytime you need us, we’ll be happy to help. We also offer support in multiple languages, should you need it.

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Endless customization options

LiveAgent callback software was built with flexibility, scalability, and team collaboration in mind. Because every business (regardless of its size or the industry it’s in) has different needs, our contact center is fully customizable.

Our software can be scaled for operations of any size and any purpose, whether your contact center specializes in inbound customer service, outbound sales, or both. Our professional consultants or technical staff can assist you in creating the most efficient, effective software solution to fit your needs. 

Whether you’re in healthcare, hospitality, SaaS, automotive, e-commerce, or the education industry, LiveAgent can be tailored to fit your needs.

LiveAgent advanced, affordable, & easy to use queue callback system​

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LiveAgent contact center software is GDPR compliant, Google OAuth Verified, HTTPS encrypted, and stores customer data in Tier-III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities.

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LiveAgent call center software is completely cloud-based. Access your contact center’s powerful automatic callback features with ease every single day.

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Our omnichannel call center software has won over 20 awards in 2020 alone, due to its omnichannel capabilities, powerful native CRM, and advanced CRM integrations. Discover how LiveAgent creates seamless transitions from one channel to another today.

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LiveAgent call center software is offered at a freemium pricing model. We offer free call center software as well as an advanced paid version that includes automatic callbacks. Our paid call center software plan is offered for an affordable price. Pay less and get more value with LiveAgent today.

Deliver personalized experiences

Give your customers the option to contact you through the support channels they prefer.  Whether it’s through live chat, email, voice, video, social media, or web chat, LiveAgent is ready to deliver the seamless omnichannel customer experience that your clients expect.

Deliver highly personalized, knowledgeable, and context-rich service with our callback system and enjoy improved long-lasting customer relationships, higher customer satisfaction, improved customer loyalty, and more sales opportunities.

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Provide unparalleled service with LiveAgent callback software

Take our award-winning omnichannel call center callback software for a spin. Test our powerful IVR and CRM integrations to discover how you can deliver seamless customer experiences across all service channels. Request a demo, or create a free 14-day trial to see all that LiveAgent call center software has to offer.

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Callback call center software FAQ

Call center software is a solution that helps businesses manage inbound phone calls from their customers. A call center software can have a multitude of features such as centralizing phone calls from landlines or websites, routing calls, or even call recording. A call center software should also help call center agents access important information about their customers such as order history, contact information, and previous tickets.

A call center software works by centralizing and routing calls from landlines or websites into your software. If a customer calls, the software scans its database of customers to see if it has any prior information about the caller. That information is then accessed by an agent and reviewed before picking up the call. Meanwhile, the call is queued. Once answered, the calls are recorded for training and quality purposes.

IVR is an interactive voice response technology. IVR enables computers to interact with humans through the use of voice commands or tones from a keypad. IVR is used in a call center environment to route calls to appropriate agents or departments. IVR can also be used to retrieve account information or provide feedback.

The main function of a call center is to enable customers to call businesses with any questions they might have regarding products, policies, returns, functionality, troubleshooting, or feedback.

The automatic callback feature is a computer telephony function that allows callers to request a callback if the line is busy, if there are no available agents to pick up their call, or if they simply want to be called back at a later time.

Implementing the automatic callback function into your virtual call center software will allow you to provide better service for your customers. Having a callback feature active indicates that you value your customer’s time, which is what customers desire most.

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