• Reporting
  • Ticket
  • Ticket and Chat
  • All-Inclusive

Agent availability

Monitor the availability of your agents. See time (date, hours, from, to) when your agents are online. Filter statistics according to departments and communication channels: Tickets, Chats, Calls. Agent availability can be exported to a CSV file.

Monitor the availability of your Agents. See time (date, hours, from, to) when your Agents are online. Filter statistics according to Departments. Agent availability can be exported to a CSV file.

Agent availability

Agent availability reports are available for:

  • Tickets
  • Chats
  • Calls
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