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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Agent availability

Monitor the availability of your Agents. See time (date, hours, from, to) when your Agents are online. Filter statistics according to Departments. Agent availability can be exported to a CSV file.

Agent availability reports are available for:

  • Tickets
  • Chats
  • Calls

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