What is Chat service?
Service chat, also known as a customer service chat, allows users, website visitors, customers to chat in real time with customer representatives. Service chat is supported by an IM application built into organization's website. It reduces costs and it is a great form of social interaction. Every interaction between customers and organization is stored in tickets and saved in help desk software.
Service chat is a part of customer relationship management. Through service chat, customer representatives can quickly deliver a service to customers.