What are Automations?
Automate ordinary tasks of different cases in your LiveAgent. Automation (Rules) is a perfect feature, that allows it to you. It is used for creating workflows that help to make fast and satisfying case resolution. Define a mix of criteria and conditions and specify an activity the feature should take. You can create an automation for many different cases. It is simple.
An automation brings many advantages and benefits. It save your time. In LiveAgent you are able to create your custom automations.
Learn more about Rules (Automations) in LiveAgent.