Chat support

Chat support is a form of synchronous messaging. Agent and client must be present at the same time. Typically, this communication channel is available on websites in the form of a popup dialog. Thanks to this, the agent can quickly provide information on a bothering customer question.

Of course, LiveAgent provides the ability to use chat as a communication tool with customers. It is currently one of the most popular communication channels between the customer and the brand.

There are a few rules that you should keep in mind as the basic chat rules. The first is to maintain correct grammar and spelling. Errors make the customer service team less competent in the eyes of the customer. Another rule is the fastest possible response, so it's important that agents write quickly when they have a conversation. Another important rule is not to use acronyms and abbreviations. The use of such forms is not professional. It is similar with writing short "yes" and "no" answers. Always try to use complete sentences. Ready-made answers support the work of the customer service team, but don't send them out thoughtlessly. Agents should always personalize the response. It's nice when we address the client by name. The customer then feels that the service team is addressing him and is not one of many.