Chat support

What is chat support?

Ask for help with your inquiries by chatting online with the customer support team. Agents will easily and in real-time answer your requests. Online chat support is a fast way how to solve your needs. An example of a great chatting tool is the Viber app.

Offering chat support to your clients comes with many benefits. Not only is it among the most popular modes of communication but you also don’t have to worry about playing phone tags. This way your customers can contact you quickly and effectively every time they need help.

Frequently asked questions

What is chat support?

Chat support is a form of synchronous messaging. Agent and client must be present at the same time. Typically, this communication channel is available on websites in the form of a popup dialog. Thanks to this, the agent can quickly provide information on what is bothering the customer.

Can you provide chat support using LiveAgent?

Of course, LiveAgent provides the ability to use chat as a communication tool with customers. It is currently one of the most popular communication channels between the customer and the brand.

What are the basic rules of chat support?

There are a few rules that you should keep in mind as the basic chat rules. The first is to maintain correct grammar and spelling. Errors make the customer service team less competent in the eyes of the customer. Another rule is the fastest possible response, so it's important that agents write quickly when they have a conversation. Another important rule is not to use acronyms and abbreviations. The use of such forms is not professional. It is similar with writing short "yes" and "no" answers. Always try to use complete sentences. Ready-made answers support the work of the customer service team, but don't send them out thoughtlessly. Agents should always personalize the response. It's nice when we address the client by name. The customer then feels that the service team is addressing him and is not one of many.

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Expert note

Chat support is a quick and efficient way to solve customer inquiries, leading to increased satisfaction and loyalty. Avoid mistakes and personalize responses.

Andrej Saxon
Andrej Saxon
Sales manager
In-app support is provided by a help button placed in the app. For further help a support agent is contacted and a ticket is created.

In-app support

In-app support is crucial for efficient customer service as more users are accessing the internet via their mobile devices. It's important for customer service to be visually appealing and intuitive. Ideally, customers should receive immediate support within the application and not be transferred to other messaging platforms. Sending clients to email or phone options should be avoided. Call center software, helpdesk support, and chat support are essential tools for businesses looking to provide excellent customer service. The benefits of using them include improved productivity, transparency, scalability, and customer satisfaction.

Chatting apps allow you to communicate with a customer in real time. You can find live chat tool as a one of 175 features in LiveAgent helpdesk.

Chatting apps

The article discusses the use of chat tools as an effective means of communication between customers and brands. Advanced chat tools in customer service software provide further capabilities, including pre-chat forms, offline forms, and tracking website visitors for more useful interactions with customers. LiveAgent provides one of the best chat tools and boasts several essential features such as chat history and distribution, among others. Using personalized responses through chat, businesses can build better relationships with customers, increase accessibility, and receive useful feedback. The article also includes sales contacts and a notice about the website's use of cookies.

Provide excellent online support to your customers and web visitors through a variety of channels and improve the success rate of your business.

Online support

Online support has become an essential aspect of customer service for all businesses, with countless advantages impacting customer satisfaction and affecting a company's long-term success and profitability. Offering online support means delivering customer service digitally through multiple channels such as email, live chat, social media platforms, messaging apps, etc. Gathering feedback, being proactive, and utilizing technology to improve support are all important. Companies need to avoid long response times, lack of personalization and empathy, insufficient training, ignoring customer feedback, and lack of monitoring and measurement. Online support provides convenience because it allows customers to access help at any time of the day, from anywhere, using channels they prefer.

LiveAgent integrates all above mentioned support channels in one app. LiveAgent is a multi-channel helpdesk so it integrates all above channels.

Support channel

Social support is the provision of customer service on social media platforms like Facebook and Twitter, crucial for brands targeting millennials. LiveAgent enables integration with these platforms, automatically transforming tweets and messages into tickets for agents to respond to. Social support is important for building a company's image and ensuring customer satisfaction. Frequently asked questions include the definition of social support, its importance for businesses, and LiveAgent's capability to provide social support. Additional resources are available for social media help desk features, providing social media customer service, social support benchmarks, and social media customer service software.

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