Call Transfers

LiveAgent currently offers attended transfers. Attended transfers wait to terminate the call until it’s either picked up, rejected, or simply not answered by another agent.

LiveAgent currently offers attended transfers. Attended transfers wait to terminate the call until it’s either picked up, rejected, or simply not answered by another agent. 

The caller is put on hold and then a new call is established with the desired agent. Once the agent picks up the call, then the initial call is closed.

If the agent doesn’t pick up the call, the call is returned to the previous/original agent.

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