To put it briefly, customer service conferences are events where experts and professionals from customer service and CX come together. They attend to share knowledge and talk about the latest advancements in this sphere. They can be held as local events as well as worldwide or international with hundreds of professionals coming together.
“Our team goes to customer service and CX conferences every year. It’s always great meeting new people and reconciling with old friends and colleagues. I think such events are a must for any customer service professional who wants to find new opportunities in their field,”
Diana Adjadj – Writer at Best Essay Education.
There are many benefits you can get from attending customer service and CX conferences. Not everyone realizes just how crucial they are for certain professionals.
“We never stop learning throughout our whole life. After all, nobody can know everything at once! This is why I think a customer service conference is so great because it provides you with opportunities to improve your knowledge, perfect your skills, and always be aware of the latest trends in the industry,”
Jessica Waterford – Writer at WOWgrade
As mentioned above, education is one of the key components of any customer service conference. Professionals listen to experts giving valuable advice about this and that. This kind of knowledge helps specialists become even better at their age. Moreover, there are also regular workshops and sessions held at such events.
Now you know everything about customer service/CX conferences, including their benefits. Explore a list of the best customer service conferences in 2019 we have created down below.
This is the world’s largest customer contact event with CCW Digital; being one of the biggest online communities for customer service professionals. In 2019, it celebrated its 20th anniversary (it rebranded in 2018 changing from Call Center Week to Customer Contact Week). Every year it gathers the best CX, CS, and customer care leaders from all over the world. You will find workshops, site tours, and sessions in this event. In 2019, there were speakers from Verizon, HBO, Lyft, Hilton, and other well-known companies.
Expo & Conference – the opportunities for learning with ICMI are endless. There are over 1500 attendees every year with over 75 sessions. This conference is organized by UBM (in 2018, UBM combined with Informa PLC). ICMI is known for its dedicated team of trainers, speakers, industry insiders, and consultants. All of them work together to help you determine; your contact center’s effectiveness, assess your operations, identify your omnichannel strategy, and provide tools to help you motivate and manage your customer service team.
The NECCF’s Annual Conference & Expo focuses on showcasing the latest technology and innovations in the customer service sphere. Founded in 2001, the Northeast Contact Center Forum is known for its expert-led workshops, roundtable discussions, and endless networking opportunities. As its name suggests, the event is held primarily for the Northeast region including such states as Rhode Island, Massachusetts, Connecticut, Maine, Vermont, and New Hampshire.
This event gathers CX professionals from all over North America. In 2019, there were many speakers from well-known companies such as; Toyota, Uber, Wal-Mart, and others. Customer Experience Strategies Summit focuses on creating a frictionless CX 360 vision with the help of game-changing CX technologies and KPIs usage to reduce costs. The event also promises to help customer service professionals to unleash the full power of social media, master digital CX mayhem, and drive loyalty among other things.
At CXO Exchange, you can meet top-tier customers and patient experience executives. This event focuses on people, strategy, innovation, design, and insights helping professionals deliver the best customer experiences. In 2019, there were speakers from Microsoft, Johnson & Johnson, Walgreens, Lenovo, Headspace, and others. Chief Experience Officer Exchange is also a part of the Customer Contact Week being a premium, invitation-only event for the most senior CXO leaders.
In conclusion, customer service and CX conferences are definitely events that every customer service professionals must visit. They have many benefits to them as well as a positive, lasting impact on education.
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